Customer Service & Order Fulfillment Associate

About Us:
Corona Cigar Company is the ultimate destination for cigar enthusiasts. We pride ourselves on delivering exceptional customer experiences and expert guidance on premium cigars.

What You’ll Do:

• Provide personalized cigar recommendations and outstanding customer service
• Handle inbound/outbound phone orders and process online orders
• Manage orders, including processing refunds and exchanges
• Communicate effectively across multiple channels: in person, phone, email, live chat, and more
• Perform shipping and receiving functions to ensure product accuracy
• Verify product codes and counts for correctness
• Pick, pack, check, restock, and load products as part of order fulfillment
• Assist in inventory counts to maintain accurate stock levels

What We’re Looking For:

• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable performing physical tasks such as walking, reaching, bending, climbing stairs, and standing for extended periods
• Flexible schedule (nights, weekends, holidays)

Benefits:

• Health, dental, and vision insurance
• Employee discounts

Apply now and join a team passionate about cigars and customer care!