e-Commerce Supervisor

Position Summary:

Manage the overall day-to-day operations of the store’s e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

· Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness

· Interview, select and hire candidates to staff the on-line shopping department

· Meet the demands of product flow and create schedules according to guidelines

· Develop associates to meet the productivity standards and certify associates once they meet or exceed goals

· Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines

· Train associates on all functions and duties of the Order Selector and Customer Attendant roles

· Lead team in the planning, implementation and execution of e-Commerce’s initiatives

· Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales

· Assist in the analysis and response to the competitive landscape

· Ensure orders are filled with products requested or comparable substitute in a timely and effective manner

· Execute “Best Practices” to determine appropriate substitutions in the event of an out of stock

· Follow processes for streamlining collection of orders, products, checkouts and delivery

· Report inventory issues such as out of stock items to department heads in a timely manner

· Troubleshoot equipment and devices for e-Commence department

· Provide feedback to Store Management team, District Manager, Field Specialist, Coordinators and Division e-Commerce Manager on the effectiveness of operational plans/programs

· Report all issues with item shelf allocation to division KOMPASS team

· Monitor and control expenses for the department

· Ensure preventative maintenance is being performed on all equipment in the department

· Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

· Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Behaviors needed to successfully perform this position are:

Leadership Behaviors:

· Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

· Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

· Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

· Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

· Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

· Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

· Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

· Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

· Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

· High school diploma or equivalent

· Effective communication skills

· Strong organizational skills

· Strong leadership skills

· Basic knowledge of computers

· Proven supervisory experience

· Prior experience in the selection and hiring process

· Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day

· Must be able to stand for extended periods of time and/or walk constantly

· Ability to stoop, kneel, or crouch several times per hour

Desired Previous Job Experience

· Experience with and knowledge of Point of Sale (POS)

· Bachelor’s degree

Potential Career Path from this position:

· Co-Manager

· Division e-Commerce Field Specialist