Optical Customer Care Specialist

Process eyewear and lens orders accurately

Communicate with patients regarding order updates

Answer incoming phone calls and emails

Coordinate with labs, vendors, and manufacturers

Track orders, shipments, and inventory records

Assist with resolving order issues and delays

Prepare and ship frames to optical labs

Support the optical team with daily administrative tasks

We're Looking For Someone Who:

Has excellent customer service skills

Is organized and detail-oriented

Can multitask in a fast-paced environment

Communicates professionally in person, by phone, and by email

Enjoys problem-solving and helping others

Works well independently and as part of a team

Is dependable and eager to learn

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