Dispatch Coordinator

We are seeking a Dispatch Coordinator to join the company, a premier supplier, in Livonia, MI, US, 48150 While working in this clean and climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!

Shift Hours: 1st Shift Monday - Friday (7AM - 3.30PM)

Job Duties & Responsibilities:

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.

Skills Required:

• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

Education & Qualifications:

• High School Diploma OR GED
• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years elevator technical experience is a plus

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.