Description

The position of Digital Banking Analyst will be responsible for the daily support of the digital banking suite of products. This individual will be asked to learn all aspects of the different technology solutions we offer including but not limited to debit cards, online & mobile banking, gift cards, bill pay, voice banking, ATMs, digital wallets, BNK N GO, and Docu-Sign. This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement. This individual will have a passion for working in the fintech space and have a desire to continually be learning new things. Essential Duties

Consistently demonstrates the City Bank Promises and complies with all policies and regulations
Represent the bank to the customer (internal and external) in a courteous and professional manner while providing prompt, efficient, and accurate service
Maintain a clean work area as well as a professional appearance
Prepare tickets as assigned to adjust for product income and expense
Respond to support emails, calls, and online messages received from internal and external customers
Act quickly on time-sensitive requests
Establish, prepare, and store customer information in a secure manner to comply with Information Security policy
Familiarity and comfort using smartphone and tablets of any brand
Participate in development opportunities as assigned by the manager
Perform duties as assigned by manager

Equal Opportunity Employer/Veterans/Disabled

Digital Banking Analyst

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