Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a member-focused financial institution. This contract opportunity with the potential to become permanent is ideal for someone who enjoys combining personalized service, transaction support, and solution-based conversations to help customers reach their financial goals. In this part-time role, you will serve members across in-person and other communication channels while contributing to a welcoming and efficient branch experience. The position includes four weeks of paid training on a permanent schedule and requires availability every Saturday.

Responsibilities:
• Deliver attentive, relationship-driven service to members by addressing questions, resolving concerns, and creating a positive experience across service channels.
• Handle routine financial transactions accurately, including deposits, withdrawals, transfers, and loan payment activity, while maintaining balancing standards.
• Explore customer needs through conversation and recommend suitable financial products or services that align with their goals.
• Contribute to membership and deposit growth by engaging in proactive outreach and strengthening ongoing customer relationships.
• Support daily branch functions such as opening and closing activities, operational tasks, and general service readiness.
• Follow established procedures to reduce fraud exposure and operational risk through precise transaction processing and careful verification practices.
• Work closely with branch colleagues to meet service objectives and ensure a smooth, consistent customer experience.
• Maintain current knowledge of financial offerings, service updates, and relevant industry developments to provide informed guidance.• High school diploma or equivalent required.
• At least one year of experience in customer service, sales, or financial services that includes cash handling responsibilities.
• Strong verbal and written communication skills with the ability to build trust and maintain strong customer relationships.
• Demonstrated problem-solving ability and a genuine commitment to helping customers succeed.
• Proficiency with Microsoft Office applications; familiarity with banking platforms or other financial software is beneficial.
• Ability to support both transaction-based teller activities and broader customer advisory conversations.
• Availability to work a part-time schedule of 24 to 32 hours per week, including every Saturday.