Medical Customer Service Representative

We are looking for a Customer Service Representative to join a patient-focused healthcare practice in Colorado Springs, Colorado. This contract-to-permanent opportunity is well suited for someone who brings a service-driven approach and enjoys creating a positive experience for every patient interaction. In this fully onsite role, you will support front desk activities, assist with administrative tasks, and help maintain an organized, welcoming environment in a busy office setting.

Responsibilities:
• Welcome patients and visitors with a courteous, attentive presence and provide a supportive first point of contact.
• Guide patients through arrival and departure procedures, ensuring an efficient and positive office experience.
• Receive and process payments accurately, including cash handling and transaction documentation.
• Manage daily front desk workflow while balancing multiple priorities in a high-activity setting.
• Provide administrative assistance through record updates, routine documentation, and follow-up communication.
• Support product fulfillment tasks by preparing, packing, and shipping outgoing orders as needed.
• Assist with inventory support activities to help maintain adequate supply levels and organized storage.
• Respond to inbound customer inquiries and deliver clear, helpful service over the phone and in person.• Proven experience in customer service, front desk support, call center operations, retail, hospitality, or another patient-facing environment.
• Strong interpersonal skills with the ability to create a calm, welcoming, and detail-focused experience for others.
• Ability to stay organized, manage competing demands, and work effectively in a fast-paced onsite setting.
• High level of accuracy and attention to detail when handling payments, documentation, and order-related tasks.
• Comfortable answering inbound calls and assisting with general customer inquiries and order entry activities.
• Previous healthcare office experience is beneficial, but not required for success in this role.
• Ability to work onsite Monday through Friday in a business casual, low-scent workplace.