Customer Service Support Associate

We are looking for a Customer Service Support to provide attentive support to customers in Hinesburg, Vermont. This Long-term Contract position is ideal for someone who enjoys resolving service questions, handling high-volume communications, and ensuring accurate order processing. The person in this role will serve as a reliable point of contact for customers, delivering clear guidance and a positive experience across phone-based interactions.

Responsibilities:

• Respond to incoming customer calls professionally and address questions, concerns, and service requests with care.

• Support customers with internet-related inquiries by identifying issues, explaining next steps, and providing practical assistance.

• Enter and update customer orders accurately while maintaining complete and organized records.

• Manage a steady flow of inbound and outbound communication to follow up on requests and confirm resolution.

• Document customer interactions thoroughly to ensure continuity, accuracy, and timely service.

• Escalate complex concerns to the appropriate team when issues require additional technical or operational support.

• Maintain service quality standards by communicating clearly, listening actively, and resolving inquiries efficiently.

• At least 1 year of experience in customer service, call center support, or a similar client-facing role.
• Ability to handle inbound calls efficiently while maintaining professionalism and attention to detail.
• Experience with order entry and updating customer information accurately in internal systems.
• Strong verbal communication skills and the ability to explain information clearly to customers.
• Comfortable managing both inbound and outbound calls in a fast-paced support environment.
• Solid problem-solving skills with a customer-focused approach to issue resolution.