Remote Customer Service (Solar Energy)

We are looking for an experienced Customer Service Specialist to act as a primary resource for our solar customers. In this role, you will be the main point of contact for homeowners, handling a consistent flow of inbound calls and emails. We aren’t just looking for someone to answer phones—we require a professional who explicitly understands the solar industry and can provide clear, accurate guidance to our clients.

Please Note: Prior professional experience in the solar energy sector is strictly required for this position. Candidates without a solar background will not be considered.

salary: $25 - $32 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

• Manage high-volume inbound phone and email inquiries with professionalism and a focus on first-call resolution.

• Troubleshoot technical solar issues and complex billing inquiries, escalating cases only when necessary.

• Coordinate seamlessly with Sales, Operations, and Billing departments to ensure customer requests are handled across all stages of their project.

• Maintain detailed and accurate logs of all customer interactions and case updates within our CRM.

Requirements

• You must have at least 2+ years of direct, hands-on experience in the solar sector to be considered for this role.

• You must be fully available to work from 9:00 AM to 5:00 PM PST on either a Monday–Friday or Wednesday–Sunday shift.

• You need exceptional communication skills to explain technical concepts to non-technical customers clearly and patiently.

• You must possess technical aptitude with CRM systems and the ability to manage multiple digital communication channels simultaneously.

Core Competencies

• You take full responsibility for a customer’s issue from the initial contact until it is fully resolved.

• You maintain a calm, helpful demeanor even during high-volume periods or challenging conversations.

• You are comfortable working in a fast-paced, remote environment and can manage your time effectively without direct supervision.

Skills

• Customer Service
• Solar Energy (2 years of experience is required)
• Customer Relations
• Computer Proficiency

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.