Channel Operations Specialist

Trident Consulting is seeking a " Channel Operations Specialist (SAP | Order-to-Cash)” for one of our client in " Boston, MA "A global leader in business and technology services.

Position: Channel Operations Specialist (SAP | Order-to-Cash)

Location: Boston, MA (Hybrid – 1 Day Onsite)

Pay Rate: 52/hr. on W2

Duration: 12 Months

Schedule: Monday–Friday | 40 Hours/Week

Employment Type: Contract

Position Summary

• We are seeking a Senior Specialist – Channel Operations & Customer Service to support channel operations and customer service functions for a leading life sciences organization. This role is critical to ensuring operational excellence across the order-to-cash (O2C) lifecycle while supporting revenue generation, customer satisfaction, and process optimization.
• The ideal candidate will have strong SAP experience (required), expertise in order-to-cash processes, customer service operations, cross-functional collaboration, and data analysis. Experience within the pharmaceutical or biotechnology industry is highly preferred.

Key Responsibilities

• Execute and review complex customer transactions with a high degree of accuracy.
• Serve as the primary point of contact for wholesalers, pharmacies, and other channel partners.
• Act as the Subject Matter Expert (SME) for order-to-cash (O2C) processes and channel operations.
• Analyze operational data to identify process inefficiencies, revenue leakage, and root causes.
• Lead and support cross-functional process improvement and system optimization initiatives.
• Partner with Finance, Supply Chain, Trade, and IT teams to improve operational workflows.
• Drive SAP system utilization and process automation to improve efficiency and scalability.
• Develop corrective and preventive actions to enhance operational stability.
• Maintain SOPs, process documentation, and standard operating procedures.
• Mentor junior team members on customer service processes, issue resolution, and system functionality.
• Prepare operational reports and provide business insights to stakeholders.
• Ensure compliance with company policies and industry regulations.

Required Qualifications

• Bachelor's degree OR equivalent experience.
• 3+ years of experience in Biotechnology, Pharmaceutical, Supply Chain, Commercial Operations, Customer Service, or Channel Operations.
• Hands-on SAP experience (Mandatory).
• Strong understanding of Order-to-Cash (O2C) processes.
• Excellent analytical, problem-solving, and communication skills.
• Experience collaborating with cross-functional business teams.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Pharmaceutical or Biotechnology industry experience.
• Advanced knowledge of Order-to-Cash (O2C), Serialization, and Distribution Operations.
• Experience supporting Channel Operations or Commercial Operations.
• Continuous Improvement and Process Optimization experience.
• Strong Microsoft Excel and reporting skills.

About Trident Consulting

Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we have partnered with Fortune 500 and high-growth companies to deliver top talent across technology, engineering, manufacturing, business operations, and professional services.