🚀 Customer Success & Ops Lead | Founding Team | AI Startup

Customer Success & Ops Lead | Founding Team | AI Startup

🚀 Help build the customer success function from the ground up.

We're partnering with a venture-backed AI startup that's transforming the insurance industry through automation.

Already processing $1B+ in premium and growing at 15x year-over-year, they're looking for a customer-obsessed operator who loves solving problems, building systems, and working directly with enterprise customers.

This isn't a traditional CSM role. You'll help shape the customer experience, improve operations, and build the playbooks that the company scales on.

What You'll Do

• Own customer onboarding from kickoff to go-live
• Become a trusted partner to enterprise customers
• Build scalable CS processes and operational playbooks
• Improve onboarding, adoption, retention, and customer outcomes
• Evaluate and implement customer success tools and workflows
• Analyse customer data to identify trends and opportunities
• Partner closely with Product and Engineering to solve customer challenges
• Travel occasionally for strategic customer onsite visits

What We're Looking For

• 2–4 years' experience in B2B SaaS Customer Success, Onboarding, or CS Operations
• Startup experience (Seed to Series A, ideally fewer than 25 employees)
• Experience as a Customer Success Manager, Onboarding Lead, Integration Lead, or similar customer-facing role
• Experience managing enterprise B2B customer relationships
• Proven track record building CS processes, playbooks, or operational systems
• Strong analytical skills with advanced spreadsheet proficiency
• Experience implementing or optimising CRM, customer success, or marketing tools
• Excellent communication skills and fluent English
• Comfortable working independently in fast-moving, ambiguous environments
• Strong critical thinker with a hands-on, builder mentality

Compensation & Benefits

• Base Salary: $90,000–$115,000 USD (flexible)
• Meaningful equity package
• Competitive benefits
• Opportunity to join an exceptional team at an early stage with significant career upside

Why Join?

• Founding-level opportunity with real ownership and impact
• Work directly alongside experienced technical founders
• Help define and scale the Customer Success function
• Venture-backed company with exceptional early traction
• Small team, fast decisions, zero bureaucracy

Location

• 📍 San Francisco, CA (in-office)
• 🇺🇸 US work authorization required (no sponsorship available)
• ✈️ Occasional travel for customer visits
• If you're excited by startups, AI, and building systems that scale, we'd love to hear from you.