Key Holder - Retail

Description:

Role Summary

The Key Holder plays a critical leadership role within the retail store, supporting daily operations and ensuring a premium customer experience. This position is responsible for opening and closing the store, maintaining operational standards, and acting as a floor leader in the absence of store management.

Requirements:

Key ResponsibilitiesStore Operations

• Open and close the retail location, ensuring all security and operational procedures are followed
• Maintain store readiness, including merchandising, cleanliness, and safety standards
• Support inventory accuracy, receiving shipments, and stock replenishment

Sales & Customer Experience

• Deliver exceptional, consultative sales experiences aligned with the Rad brand
• Educate customers on e-bike features, accessories, and services
• Drive sales performance through product knowledge and customer engagement

Leadership & Team Support

• Act as a manager-on-duty when leadership is not present
• Support onboarding and training of retail associates
• Provide coaching and real-time feedback to team members

Operational Execution

• Follow company policies, POS procedures, and cash handling protocols
• Assist with store events, promotions, and community engagement

Qualifications

• 1–3 years of retail experience, preferably in specialty retail or bikes/outdoor
• Previous key holder or leadership experience preferred
• Strong communication and customer service skills
• Ability to work a flexible schedule, including evenings and weekends
• Passion for cycling, mobility, or outdoor lifestyles is a plus

Physical Requirements

• Ability to lift up to 50 lbs (bikes and equipment)
• Ability to stand and move throughout the store for extended periods