Customer Service Representative - Now Hiring

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. 

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.  

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. We are hiring an Account Manager, Inside Sales (B2B) to grow and manage a portfolio of active business customers. In this role, you’ll focus on expanding customer spend, introducing new product categories, and strengthening long-term relationships.

You’ll manage an established book of business and be responsible for identifying opportunities to increase share of wallet across categories like office supplies, breakroom, print, promotional products, furniture, and technology.

This is a great opportunity for both early-career candidates, those with transferrable skills looking to shift into a sales role and experienced account managers who thrive in a fast-paced, performance-driven environment.

Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. 

$22.75/hour - $27.00/hour, plus incentive opportunity

What You’ll Be Doing:

• Manage and grow a book of active business customers
• Serve as the primary point of contact and build long-term relationships
• Make outbound calls to drive repeat business and uncover new sales opportunities
• Identify cross-sell and upsell opportunities across multiple product categories
• Analyze customer purchasing behavior to recommend tailored solutions
• Manage a consistent sales pipeline and meet daily/weekly productivity targets
• Partner with internal teams to deliver a seamless customer experience
• Educate customers on product offerings, pricing, and consolidation opportunities

 

What you bring to the table:

• Strong communication skills (phone + written)
• Ability to build relationships and influence buying decisions
• Comfortable making outbound calls in a metrics-driven environment
• Strong time management and organization skills
• Ability to identify, develop, and close sales opportunities
• Adaptability in a fast-paced, evolving environment
• High level of professionalism and integrity

 

What’s needed - Basic Qualifications

• Associate or bachelor’s degree, or equivalent work experience
• Strong communication and interpersonal skills
• Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

 

What’s needed - Preferred Qualifications

• 1+ year of experience in sales, customer service, retail sales, or another customer-facing role
• Experience managing accounts or building client relationships is a plus
• Exposure to B2B sales environments preferred

 

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO + 7 observed holidays + 1 floating holiday

• Discounts, 401(k) match, wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.