Service Team Coordinator
•Today
| Verified Pay check_circle | Provided by the employer$52,000-$62,400 per year |
|---|---|
| Hours | Full-time |
| Location | Hilliard, Ohio |
About this job
Job Description
Job Description
Service Team Coordinator
Construction
$52,000-$62,400 per year
Monday-Friday, 8:00am-5:00pm
Hilliard, Ohio (onsite)
Permanent Opportunity
Why You’ll Love This Job:
- Employee-owned structure (ESOP) where you build real ownership and long-term financial value
- Strong Employee Stock Ownership Plan (ESOP) where the company contributes stock/cash into a retirement trust on your behalf
- Outstanding benefits package including 100% employer-paid medical insurance for employee + family
- Competitive 401(k) plan with 100% match on the first 3% and 50% match on the next 2%
- Stable Monday–Friday schedule with flexible start times (ideal: 7:00am–3:30/4:00pm or 7:30am–3:30pm)
- Small, collaborative team environment where your work directly impacts field operations and daily service success
- Opportunity to step into a critical operations role without requiring prior industry experience
What You’ll Do:
- Lead, coach, and support a team of HVAC service technicians to meet service goals, performance expectations, and quality standards
- Oversee daily scheduling, dispatching, and workload distribution to ensure efficient coverage and strong customer service
- Create, update, and manage service dispatches and job details in the Foundation platform
- Communicate job requirements clearly so technicians are fully prepared with the right information, materials, and instructions
- Assist with vendor purchase orders, material coordination, and delivery tracking to support smooth job execution
- Support A/R billing coordination by reviewing completed work, validating job costs, and helping ensure accurate invoicing
- Serve as a key point of contact for customers regarding service requests, scheduling, and follow-up to ensure satisfaction
- Support payroll, compliance, and team development through timecard review, PTO tracking, certification monitoring, and onboarding assistance
What We’re Looking for
- Highly organized individual who can manage multiple priorities in a fast-paced environment
- Strong computer aptitude with ability to quickly learn systems (work orders, purchase orders, data entry platforms)
- Confident communicator who can effectively interact with field service technicians and internal teams
- Comfortable working with blue-collar field staff and able to handle direct, fast-moving communication styles (thick skin required)
- Previous experience in retail, customer service, dispatch, or administrative support is a plus (no industry experience required)
- Detail-oriented with strong follow-through and accuracy in data entry and documentation
- Adaptable, dependable, and eager to learn a new operational/dispatch function from the ground up
- No degree required — attitude, reliability, and computer skills are the priority
Apply Today!
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About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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