Customer Service Representative

Must-Haves:

•                     1 plus year of customer service experience

•                     High school diploma

•                     Good communication 

Plusses:

•                     Epic Experience

•                     Call center experience 

Day-to-Day: 

This is a customer service position responsible for handling calls related to Epic MyChart implementation. The representative will use a provided list of FAQs to resolve inquiries. If the issue is not covered in the FAQs, it will be escalated to Service Desk Tier 1 or Tier 2 for further assistance.

This is a 3-month contract with pay of $19-20/hr depending on the shift time worked.