Operations Engineer - Privileged Access Management

Title: Privileged Access Management (PAM) Operations Engineer

Location: Nashville, Tennessee

Job Type: Full Time

• A Security Tools subject matter expert is required to work within the global Middleware services organization to provide level 3 expertise for PowerBroker/PowerKeeper, ODSEE, Kerberos and day to day support of production, UAT and development environments
• The successful applicant will be the global service technical lead and escalation point for PowerBroker, PowerKeeper, ODSEE and Kerberos and the technical product owner for either PowerBroker, PowerKeeper, ODSEE or Kerberos
• Out of hours Rota and weekend working as required, compliance with operational / change management etc. Collaboration with engineering/product management to ensure timely delivery of product updates/upgrades related to PowerBroker, PowerKeeper, ODSEE and Kerberos
• The role includes planning and ensuring tech refresh for various components including the application itself are completed. Investigation and providing RCA as well as solutions or workaround related issues escalated by level 2 and to interface with engineering on potential bug fixing and feature enhancements.
• Providing advice on client related escalations/issues/queries on best knowledge basis and promptly escalate to engineering when requiring their intervention. Planning and coordination application/infra failover during the major events like Infra weekend, BCM tests and power down activities.
• The successful candidate must have an excellent track record on Solaris/RHEL in conjunction with PowerBroker, PowerKeeper, ODSEE and Kerberos plus associated network and client/server technologies.

• The role is part of a global team based in Nashville
• The team provides global security services across authentication, privileged access and directory services
• The team integrates closely with other partner teams such as UNIX, networks, wintel and storage
• The teams goal is to ensure operational stability in a global environment while maintaining highly secure privileged escalation systems and leading-edge authentication and directory services: