As a Business Office Specialist, you will play a crucial role in ensuring the smooth operation of the surgery center's administrative functions. Your responsibilities will include scheduling patient appointments, verifying insurance, managing patient accounts, and providing financial information. Additionally, you will assist patients with billing inquiries, arrange payment plans, and handle denials and refunds. This role requires strong organizational skills, attention to detail, and excellent communication abilities to interact with patients, insurance companies, and colleagues.

Responsibilities

Timely scheduling of patient appointments and ensuring organized records.
Verifying patient insurance information and understanding collection procedures.
Entering client data accurately into the computer system.
Providing financial information to patients and assisting with payment plans.
Processing patient accounts to secure payments from third-party and patient pay accounts.
Ensuring patient record accuracy and compliance with regulations.
Handling denials, unresolved payments, and refunds efficiently.
Assisting patients with billing inquiries and alternative payment options.
Maintaining a professional and empathetic approach when dealing with sensitive information.
Coordinating with other revenue cycle functions to maximize revenue collection.

Qualifications

High School Diploma is mandatory, with a preference for one or two years of college education.
At least 2 years of hospital business office experience or a minimum of 3 years in the collection field.
Knowledge of business office procedures, hospital policies, and third-party payor's collection processes.
Excellent telephone communication skills and computer literacy.
Working knowledge of basic medical terminology.
Customer service-oriented with the ability to handle difficult interpersonal situations professionally.
No specific certification, registration, or licensure is required.
Ability to sit, stand, walk, stoop, and crouch for extended periods.
Familiarity with office equipment like computer terminals, fax machines, printers, and copiers.
Demonstrated competencies as outlined in the Assessment and Evaluation Tool.

Company

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Business Office Specialist - Surgery Center - Full Time - Full-time

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