Job Summary

The Roadside Service Driver is responsible for providing prompt, safe, and professional roadside assistance to motorists experiencing vehicle issues. This role involves responding to service calls, assessing situations, and performing light vehicle services to help customers get back on the road quickly while delivering excellent customer service.

Key Responsibilities

Respond to dispatched roadside assistance calls in a timely and professional manner
Perform roadside services including, but not limited to:
- Jump starts
- Tire changes
- Lockout services
- Fuel delivery
- Minor mechanical assistance
Safely operate a roadside service vehicle and maintain required equipment
Accurately assess vehicle conditions and determine appropriate service solutions
Communicate clearly with dispatch and customers regarding service status
Follow all safety procedures, traffic laws, and company policies
Complete service documentation, reports, and digital records accurately
Maintain a clean, organized, and service-ready vehicle
Represent the company professionally at all times

Qualifications

Valid driver’s license with a clean driving record
Ability to pass background checks and drug screening
Previous roadside assistance, towing, automotive, or mechanical experience preferred (training may be provided)
Strong customer service and communication skills
Ability to work independently and make sound decisions in the field
Basic mechanical knowledge and problem-solving skills

Physical Requirements

Ability to lift, push, and pull up to 50 lbs.
Ability to bend, kneel, stand, and work in varying weather conditions
Ability to work outdoors, on roadways, and in traffic environments

Schedule & Availability

Flexible schedule including nights, weekends, holidays, and on-call shifts as required
Overtime may be required based on call volume

Work Environment

Outdoor, roadside, and traffic-adjacent environments
Exposure to varying weather conditions and emergency situations

Preferred Skills (Not Required)

Experience with GPS and dispatch systems
Knowledge of vehicle safety and roadside protocols
Bilingual abilities a plus

Physical Requirements

Lifting 40–75 lbs. (tires, jacks, batteries, tools)

Moving equipment in and out of the service vehicle

Bending, kneeling, crouching, and squatting

Working in tight or awkward spaces (e.g., under a vehicle)
Standing for long periods
Entering/exiting a service truck repeatedly

Benefits Offered:

Paid Time Off & Paid Holidays
Medical, Dental, & Vision Plans
$15K Employer paid Life and AD&D
401(k) Plan
Short Term Disability & Long-Term Disability
Hospital Indemnity
Cancer plan
Accident Insurance
Employee Assistance Program
Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.

Service Driver

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