Customer Service Rep

Responsibilities:

• Data entry order processing
• Ability to work with high volume of emails
• Verbal and written communication with customers regarding orders, inquiries, requests and concerns
• Knowledge of inventory control
• Interact with multiple departments and all levels of management
  • Warehouse personnel regarding order substitutions and revisions
  • Sales force regarding orders, pricing, return authorizations, inventory, customer complaints, etc.
• Interact with Polar co-pack facilities regarding orders, return authorizations, inventory, etc.
• Interact with outside carriers to confirm availability of loads for customer pickup
• Manage customers database for advanced shipping notices and routing requests
• Ability to multitask and work in a fast paced environment

 Minimum Requirements:

• Prior Inventory or truck scheduling experience is helpful 
• Good phone skills
• Data Entry skills
• Good math skills
• Computer knowledge, Microsoft Office
• Attention to detail and ability to prioritize