Benefits:

Competitive salary
Training & development
Paid time off

Position Summary

The Client Care Coordination Specialist serves as a vital liaison between patients, caregivers, referral sources, and the clinical team. This role is responsible for coordinating patient intake, scheduling home health services, managing referrals, and ensuring exceptional customer service throughout the care process. The ideal candidate is organized, compassionate, detail-oriented, and experienced in healthcare administration and home health operations.

Key Responsibilities

Client Intake & Admissions

Process incoming patient referrals in a timely and professional manner
Verify patient eligibility, insurance coverage, and authorization requirements
Coordinate admissions, onboarding, and start-of-care scheduling
Manage patient intake workflow, data entry, and electronic documentation
Maintain accurate and confidential patient records in compliance with HIPAA regulations

Scheduling & Care Coordination

Coordinate caregiver and clinical staff schedules to ensure proper patient coverage
Manage patient admissions, transfers, rescheduling, and discharges
Communicate schedule changes promptly with patients, caregivers, and clinical staff
Monitor staffing coverage and assist with resolving scheduling conflicts
Support continuity of care through effective coordination and follow-up
Other assigned duties within the scope of services for client care coordination workflows

Customer Service & Patient Relations

Answer and manage incoming phone calls and inquiries professionally
Serve as a primary point of contact for patients, families, referral sources, and staff
Provide compassionate customer service and timely follow-up regarding patient needs
Address concerns and escalate clinical or operational issues appropriately
Build positive relationships with clients and community partners
Insurance & Documentation Support
- Assist the Credential Specialist with Medicaid, Medicare, Private Pay, VA, and insurance documentation requirements
- Support clinical staff with required intake and compliance documentation
- Ensure timely completion and submission of forms, authorizations, and records
- Maintain knowledge of payer guidelines and agency procedures
Referral Development & Community Relations
- Assist in building and maintaining referral relationships with hospitals, physicians, rehabilitation centers, case managers, and community organizations
- Support outreach efforts and follow-up communications with referral partners
- Help maintain professional relationships that contribute to agency growth and patient satisfaction
Qualifications
- High school diploma or equivalent required; Associate’s degree in Healthcare Administration or
related field preferred
- Minimum of 2 years of experience in home health, healthcare scheduling, medical office administration, or care coordination preferred
- Knowledge of Medicare, Medicaid, Private Pay, and insurance verification processes
- Strong communication, customer service, and organizational skills
- Ability to multitask and work in a fast-paced healthcare environment
- Experience with WellSky, EMR/EHR systems, scheduling platforms, and Microsoft Office proficient
- Understanding of HIPAA compliance and patient confidentiality standards
CoreCompetencies
- Compassionate patient-centered service
- Strong attention to detail and accuracy
- Effective time management and scheduling coordination
- Professional verbal and written communication
- Problem-solving and conflict resolution skills
- Ability to maintain confidentiality and professionalism
DirectReports
- Administrator
- Director of Nursing
WorkEnvironment
- Office-based and remote coordination responsibilities as assigned
- Frequent communication with patients, caregivers, healthcare providers, and referral partners
- May require occasional after-hours coordination support based on agency needs

Compensation: $18.00 - $21.00 per hour

About Us

Bracane Company, Inc. is a research organization that specializes in clinical research and program management in underserved communities. Founded in 2002, our purpose is to dispel the myths about clinical research in minority populations as well as to address health disparities in these communities.

Our global capabilities include health literacy, research, and program management. We are proud to have a long list of clients that includes an array of pharmaceutical, biotechnology, and insurance companies, as well as government agencies. With over two decades of experience, we strive to make healthcare accessible to all.

OUR VISION
Our vision is to develop innovative and effective solutions that will improve the lives of those in need by providing access to quality healthcare, clean water, and safe housing. Through collaboration with experts in the fields of medicine, engineering, and public policy, we are working to create a brighter future for all.

OUR MISSION

The mission of Bracane is to help our clients succeed by providing excellence and quality. We strive to deliver the best project management and operational support to ensure our clients have access to the most innovative technologies, products, and services available globally. Our commitment to excellence and quality healthcare allows us to provide our clients with the best outcomes and services. We are dedicated to providing our clients with the most advanced, efficient, and cost-effective solutions to meet their needs. Supporting our clients supports our vision of a better future for all by advancing global research to create solutions for quality efficient healthcare, clean water, and safe housing.

Work With the Best

BRACANE COMPANY takes a more personal approach, setting us apart and above other staffing services. If you happen to be looking for a job or looking for new talent to join your work staff, we are here to make the experience as simple, quick, and easy as possible. Let us take the pressure off your job search. Simply contact one of our experts today.

Client Care Coordination Specialist

Compare Pay

About this job

Nearby locations

Nearby Job Titles

Nearby Locations

Nearby Companies

Nearby Categories

Job Seekers

Employers

About