Rosemount-Assistant General Manager

Description

Position Overview

The Assistant General Manager plays a key role in ensuring smooth day-to-day operations, supporting the General Manager with team leadership, patient flow, staff development, and administrative responsibilities. This role helps drive performance, foster a positive team culture, and uphold Elevate EyeCare’s high standards for patient care and service.

Key Responsibilities

• Assist the General Manager in overseeing daily clinic and optical operations
• Lead by example in delivering exceptional patient service and team professionalism
• Support staff scheduling, timekeeping, and daily workflow coordination
• Monitor and support performance metrics, including patient wait times, appointment flow, and sales goals
• Help onboard, train, and coach new and existing team members
• Ensure compliance with company policies, procedures, and brand standards
• Address and resolve patient concerns with professionalism and empathy
• Collaborate with the General Manager and providers to ensure a well-organized, efficient work environment
• Monitor inventory, order supplies, and support optical merchandising as needed
• Step in as acting manager during GM absences or high-volume periods
• Participate in team meetings, performance reviews, and process improvement initiatives

Requirements

Qualifications 

• 2+ years of experience in a supervisory or team lead role, preferably in a healthcare, optical, or retail environment
• Strong leadership, communication, and problem-solving skills
• Ability to thrive in a fast-paced, patient-centered environment
• Working knowledge of scheduling, POS systems, and EHR platforms; experience with RevolutionEHR, Eyefinity, or similar systems is a plus
• High school diploma required
• Excellent organizational skills and attention to detail
• Passion for delivering outstanding patient care and team development

What We Offer

• Competitive hourly wage or salary
• Medical, dental, and vision insurance
• 401(k) 
• Paid time off and company holidays
• Eyewear discounts
• Career advancement and leadership development opportunities
• A positive, team-focused work culture

Summary

Why Join Elevate Eyecare

At Elevate Eyecare, our mission is to improve lives by delivering exceptional eye care and meaningful patient experiences. We believe our people are the foundation of our success and are committed to creating a supportive and collaborative workplace.

Joining Elevate Eyecare means becoming part of a growing organization that values teamwork, professional development, and service excellence. Our team members play an important role in helping patients receive the care they need while building rewarding careers in the eye care industry.