Payment Operations Specialist I

Salary Grade : 13

Summary:

The Payment Operations Specialist I is an entry-level member of the Payment Operations team within Banking Operations. This role focuses on accurately processing daily payment transactions in accordance with established procedures and compliance standards. The incumbent assists with routine functions across ACH, checks, wires, instant payments (RTP, FedNow), Zelle, ATM deposits, and non-card disputes. Under close supervision, the Specialist learns payment operations, supports frontline staff with basic questions, and develops the skills necessary to advance within the organization’s Payment Services career path.

Essential Job Functions / Responsibilities

• Process routine payment transactions, including ACH, wires, instant payments, Zelle, and ATM deposits.
• Review and verify transaction details to ensure accuracy and compliance with Banks’ procedures.
• Assist with monitoring queues and identifying items that require additional review or escalation.
• Support daily reconciliation tasks by preparing standard reports and reviewing account balances.
• Follow established policies and procedures; document updates as directed.
• Provide basic support to frontline staff and escalate complex issues to senior team members.
• Participate in department training, system testing, and process improvement activities as assigned.
• Maintain awareness of fraud and security risks by applying standard controls.
• Complete required training within designated timelines.

Education & Certifications

• High school diploma or equivalent required; associate or bachelor’s degree in finance, business, or related field preferred.
• Willingness to pursue banking or payment-related certifications (AAP, APRP, NCP, AFPP).
• At least two years’ prior banking, finance, or customer service experience preferred, but not required.

Knowledge, Skills & Abilities

• Basic understanding of banking products, payments, or financial services.
• Strong attention to detail and ability to follow procedures accurately.
• Willingness and ability to learn payment systems (ACH, wires, instant payments, Zelle).
• Proficiency in Microsoft Office applications; ability to learn Excel functions.
• Good communication skills for interacting with peers, supervisors, clients and frontline staff.
• Ability to prioritize tasks and work accurately under deadlines.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

Competencies

• Accuracy & Attention to Detail
• Learning Agility
• Customer Service Orientation
• Teamwork & Collaboration
• Dependability & Accountability
• Problem-Solving (basic level)

Working Relationships/Contacts

• Daily interaction with peers and supervisors in Banking Services Operations.
• Occasional contact with other departments (Compliance, Risk, IT) for routine matters.
• Minimal external interaction; escalated matters handled by senior staff.

Working Conditions

• Limited travel may be required. 
• Flexibility to support after-hours processing during upgrades or deadlines on occasion.