Reservations Agent - Full-time

Join the team and love your job!

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that begins with their very first contact with us.   With good pay, extensive benefits and a family atmosphere, we are seeking a great communicator with excellent listening skills who can confidently explain and sell the resort experience.

Job Type: Full Time

Pay $ 16.00  per hour

Age Requirement: Must be at least 18 years of age
Reports to: Reservations Manager and Revenue Manager

As a Reservations Agent, you will be able to learn about all the resort has to offer, be calm and confident on the phone, and proficiently upsell our product.

Responsibilities include:

• Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
• Use good selling techniques to up-sell when appropriate.
• Process daily reports, confirmations, advance deposits and purchase orders for future reservations.
• Update GDS reservations (online reservation sites) in reservations system (RDP) and on-line extranets.
• Must be able to type 30 words per minute with 80% accuracy
• Additional responsibilities and duties may be added as needed
• Assist the Reservation Supervisor and Revenue Manager with Reservation