Housing Solutions Supervisor, CalAIM (5946) - Full-time

Status: Full-time, Non-Exempt
Payrate: $27.00 - $28.00/hour
Schedule:  Monday- Friday 8:30 am - 5:00 pm
Note: This position requires a flexible work schedule including some weekends, morning and evening shifts, and reliable transportation.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% employer-paid medical insurance at base tier
• Voluntary dental and vision coverage
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

Job Summary: The Housing Solutions Supervisor is responsible for supporting and motivating approximately 5-7 Housing Solutions Case Managers and maintains a small caseload of 5-7 clients. The Housing Solutions Supervisor is responsible for ongoing needs assessments, personal housing stability and service plans, implementation, support, information, referrals, and advocacy for individuals in a Mercy House Housing Solutions Program. This position requires successful working relationships with clients that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine clients’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies. 
 
Essential Duties and Responsibilities: 
Client/Service Delivery 

• Maintain a caseload of 5-7 clients, and meet with clients based on their needs and in compliance with grant requirements 
• Utilize harm reduction interventions and methodologies to provide client-centered services that keep clients in housing 
• Utilize skills regarding crisis prevention and intervention 
• Assist clients to build their strengths and recognize their needs in a respectful manner 
• Visit and inspect resident apartments to ensure that they are properly maintained 
• Be knowledgeable of community resources and refer clients as needed. 
• Facilitate relationship building between landlords/caretakers and clients. 
• Keep accurate, up-to-date case files including documentation on all clients, including but not limited to individual service plans, emergency plans, and case notes in Cal Optima Connect, etc. 
• Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources 

Team Management 

• Supervise approximately 5-7 Housing Solutions Case Managers, facilitating optimal performance. 
• Demonstrate leadership and team building qualities to implement the mission, ensuring quality  
• services and core values of the agency 
• Train and direct new Case Managers and assist them with day-to-day questions relating to the completion of their job assignments 
• Oversee quality control of Case Files on a quarterly basis to ensure accurate, up-to-date documentation on all clients, including but not limited to individual service plans, emergency plans, case notes in CalOptima, etc. 
• Provide support and guidance to Case Managers as necessary 
• Coordinate trainings and orientations as needed 
• Meet with identified staff individually, bi-monthly or as needed 
• Facilitate team meetings, bi-monthly or as needed 
• Conduct 90-day probation and annual reviews for Case Managers 
• Approve Absence from Work requests  
• Approve staff’s Paycom submissions, ensuring that submissions are submitted correctly and by the deadline provided by Human Resources 
• Approve and monitor monthly mileage reimbursement requests  
• Keep track and review monthly invoices  
• Keep up with the after-hour cellphone that is assigned to program staff and provide on call coverage as needed 

Miscellaneous 

• Assist Program Manager in overseeing the day-to-day operations for the CalAIM Program in Manager’s absence 
• Attend staff and community meetings as assigned by the Program Manager or Regional Director 
• Attend trainings that increase knowledge of effectively meeting clients’ needs  
• Willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc. 
• Other duties as assigned