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Provided by the employer
Verified Pay check_circle $20 per hour
Hours Full-time
Location Augusta, Maine

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Verified Pay check_circleProvided by the employer
This job pays below average compared to similar jobs in your area.

$20.00

$24.69

$33.01

About this job




 
Customer Service Representative - Augusta, ME
Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine.
Salary:
  • $20 - $23 per hour + bonuses
    • Schedule: Monday-Friday 8am-5pm
    Basic Function:
  • To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.
  • Daily Duties:
  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
    • Skill Requirements:
  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible and great attitude on life.
    • Salary:
  • $20-$23/hr+ Bonuses
  • Deliver Wow Service
  • Honesty and Integrity
  • Empathy
  • Resourceful
  • Attention to Detail
  • Happiness
  • Committed to Growth and Learning
  • Working Environment:
  • Standard office
  • Temperature controlled
  • Sitting/standing desk

    • Nearby locations

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    Posting ID: 1276085807 Posted: 2026-07-07 Job Title: Customer Service Representative Copy
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