Administrative/Office Support

Administrative/Office Support

Administrative Volunteer

Volunteer Job Description

Direct Supervisor: Administrative Assistant

Description: Office support volunteers provide essential administrative support at Castle in the

Clouds. Office Support Volunteers assist various Castle staff members with a variety of

administrative projects, as well as providing customer service phone support. Projects might include

data entry, stuffing envelopes for bulk mailings, providing research services, and more. Office

Support Volunteers should be comfortable using computers, printer/copier machines, phone

systems, and other general office equipment.

Qualifications

Education/Experience

Skills/Abilities

• Attention to detail
• Ability to listen and follow instructions
• Ability to solve problems quickly
• Good communication skills
• Good customer service skills
• Experience working with the public

Other

• Knowledge and experience working with computers, Microsoft Office Suite,

Internet, phone systems, and other office equipment (Information will be provided).

• Have a general knowledge of information regarding the estate, events, and schedules

Essential Duties and Responsibilities include but are not limited to

• Complete data entry projects
• Assist with bulk mailings by printing envelopes, letters, and stuffing envelopes/preparing for

mailing.

• Answer phones and provide excellent customer service for guests calling the offices with

Castle in the Clouds inquiries

• Other duties as assigned by the shift supervisor.

Training: Specific training/directions will be provided for each office task requested.

Volunteer Benefits are awarded based on accrued hourly milestones.