Customer Service Representative - Full-time

Customer Service Representative (CSR) My Plumber Plus – Manassas, VA   Looking for a customer service role where your work actually matters and the phones stay busy?   For more than 40 years, My Plumber Plus has been a trusted residential service provider serving homeowners across Northern Virginia and Maryland. Our success is driven by skilled technicians in the field—and strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you’re the first voice they hear and a key part of the customer experience.   We’re looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing.

What You’ll Do

Respond to customer requests, resolve issues and promote the company

Convert incoming customer calls into booked service appointments

Outbound calling to our customers to schedule appointments

Develop a proven track record in customer service.

Participate in training so that you grow and develop as a professional

Maintain and update our customer database with complete and accurate information

Maintain communication with dispatch and your manager

What We’re Looking For

Customer service, call center, scheduling, dispatch, or inside sales experience preferred

Comfortable making outbound calls

Strong communication and listening skills

Ability to multitask

Personality that blends well with a fast-paced, goal-driven environment.

Comfortable working on phones for extended periods

Basic computer skills (CRM or ServiceTitan experience a plus)

Dependable, coachable, and team-oriented

Highly organized with exceptional follow-through abilities.

The ability to build trust and diffuse conflict

Competitive individual contributor who also loves to win as a team.