MSO Front Desk Receptionist

We are seeking a reliable, detail-oriented professional with excellent interpersonal, written, and verbal communication skills to join our growing Management Services Organization (MSO). The ideal candidate is organized, self-motivated, and possesses a strong work ethic with prior experience in a medical office environment.

This position requires a professional demeanor, exceptional customer service skills, and proficiency with Microsoft Office and other computer applications. The successful candidate will support daily office operations while ensuring compliance with company policies and healthcare regulations.

Key Responsibilities

• Provide exceptional customer service through professional verbal, written, and interpersonal communication.
• Answer and direct incoming phone calls and place outbound calls as needed.
• Perform receptionist and front-office administrative duties.
• Sort, open, distribute, and prepare incoming and outgoing mail.
• Send, receive, and distribute faxes to the appropriate departments.
• Assist with daily office operations and complete assignments as directed by management.
• Maintain compliance with HIPAA regulations and company policies and procedures.
• Organize and prioritize multiple tasks in a fast-paced environment.
• Maintain positive working relationships with provider offices, physicians, and other internal and external partners.
• Demonstrate ownership of assigned projects and ensure tasks are completed accurately and on schedule.
• Perform additional administrative duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous experience working in a medical office or healthcare setting required.
• Experience in an office or administrative support role.
• Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
• Strong computer skills and ability to learn new software applications.
• Excellent organizational, time management, and multitasking abilities.
• Strong attention to detail and accuracy.
• Professional demeanor with excellent customer service skills.
• Self-starter with a positive, "can-do" attitude.
• Valid driver's license required.
• Ability to work independently and collaboratively as part of a team.