Call Center- Bilingual

PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or fulltime opportunities to individuals pursuing careers as life insurance agent. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate. The company was acquired in 2022 and is now a proud part of the Integrity family.

PHP’s is headquartered at Fountain Place in downtown Dallas. This is a fully onsite role, Monday through Friday, 8:00 a.m. to 5:00 p.m.

A Call Center Representative serves as the primary point of contact for customers, handling inbound and outbound calls to provide information, resolve issues, and ensure a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to navigate systems efficiently while maintaining professionalism and empathy.

Benefits:

• Medical, dental and vision insurance
• Life insurance
• Short and long-term disability
• 401k with company match
• Paid time off

Responsibilities:

• Provide timely, clear responses to customer questions, ensuring accurate information and effective resolutions.
• Deliver attentive, solution-focused support to customers while maintaining a positive and professional experience.
• Reach out to clients and customers to update them about the company’s latest products, services, and policies.
• Assist callers in troubleshooting, navigating the company’s website, or using the products or services.
• Review and update customer or client accounts with information about billing, shipping, warranties, and other account-related details.
• Work together with other call center staff to enhance customer service.
• Assist in training new employees and educating them about the company’s customer management policies.

Requirements:

• Bilingual in English and Spanish
• 1 year experience in a Call/Contact Center, administrative or similar role
• Excellent communication skills, both written and verbal.
• Superior active listening abilities.
• Exceptional interpersonal skills and the ability to build rapport.
• A patient and empathetic approach.
• Strong organizational and time management skills.
• Ability to adapt and be flexible.
• Comfortable in fast-paced work environments.
• Troubleshooting abilities, either basic or advanced, depending on the role and industry.
• Proficiency in using computers.
• Phone skills, including experience with complex or multi-line phone systems.
• Comprehensive knowledge of the company’s products and/or services.
• Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area.

Plan to attend and meet face-to-face with hiring managers.

Candidates will be considered for this position whether or not you attend the job fair.

Pre-Register online at:
https://catalystcareergroup.com/event/dallas-job-fair-7-2026/

Dallas Job Fair
Wednesday, July 29, 2026
10:00AM - 12:30PM
Renaissance Dallas Addison Hotel
15201 Dallas Parkway
Addison, TX 75001

All of the companies at our job fairs have open positions they are seeking to fill.

Tips for Success:

• Pre-register—Receive notifications of any updates or changes to the event, and receive information about upcoming events in your area.
• Dress professionally—First impressions go a long way.
• Bring multiple copies of your resume.
• Doors open at 10:00 AM and the Job Fair ends at 12:30 PM
• Bring a friend—All job seekers are welcome.
• Prepare a brief but effective “brag” to let the people you meet get to know you.
• Keep an open mind—Meet with as many of the companies as you can; you may be pleasantly surprised at what you find.

Remember, the best way to be considered for a position is to meet the hiring managers in person. Plan to attend this event!
(Candidates will be considered for this position whether or not you attend the job fair.)

Pre-Register online at:
https://catalystcareergroup.com/event/dallas-job-fair-7-2026/