Spanish Customer Service Rep

The Mexico Collector is responsible for collecting payments and offering payment solutions on primarily early-stage delinquent accounts (1–30 days past due) to cure delinquency, prevent roll-forward into late stage collections, and support overall portfolio performance, including net loss outcomes. Additionally, the position manages inbound and outbound call volumes for Car/Van accounts, ensuring a compliant, customer-centric collections experience while driving disciplined execution of approved strategies and procedures. This role also collaborates closely with peers across Mexico and the United States to ensure a consistent and seamless customer experience.

Responsibilities:

• Collects delinquent payments and secures payment commitments from customers through phone and written communications, ensuring full compliance with regulatory requirements.
Negotiates appropriate payment solutions for customers unable to make immediate payments, supporting effective resolution of delinquent accounts. Delivers a high standard of customer service to both external and internal stakeholders, maintaining professional phone etiquette and ensuring timely and effective follow-up.

• When contact is a challenge, perform additional research to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including, but not limited to the following actions):
- Customer file in ECM
- Calling customer references on file
- Updating customer demographic information
- In depth location of customers via internet resources