Assistant General Manager - Fast Casual Restaurant

About the Opportunity

We are seeking an experienced Assistant General Manager to join a growing fast-casual restaurant organization with an exciting expansion plan throughout the Northeast. This is an outstanding opportunity for a proven restaurant leader who is passionate about operational excellence, team development, and delivering exceptional guest experiences.

The ideal candidate has experience leading a high-volume sandwich or fast-casual restaurant concept and can quickly step into a leadership role with minimal onboarding. If you're looking to grow your career with a stable, expanding organization that values internal promotion and leadership development, we'd love to hear from you.

Key Responsibilities

Restaurant Leadership

• Lead all aspects of daily restaurant operations while ensuring exceptional guest service and operational excellence.
• Recruit, hire, train, coach, and develop a high-performing management team and hourly staff.
• Foster a positive, accountable, and guest-focused culture.
• Lead by example while maintaining high standards of professionalism and hospitality.

Operations Management

• Ensure consistent execution of operational procedures, food quality standards, cleanliness, and food safety practices.
• Oversee scheduling, labor management, inventory control, and daily operational performance.
• Drive speed, accuracy, and efficiency during high-volume service periods.
• Monitor restaurant performance and implement action plans to improve operational results.

Financial Performance

• Maintain full Profit & Loss (P&L) responsibility for the restaurant.
• Manage labor, food cost, inventory, and controllable expenses.
• Analyze financial reports and key performance indicators to maximize profitability.
• Execute strategies that drive sales growth and operational efficiency.

Team Development

• Coach and mentor Assistant Managers, Shift Leaders, and hourly team members.
• Conduct performance evaluations and provide ongoing feedback.
• Build a strong leadership pipeline through succession planning and employee development.
• Create a culture focused on accountability, teamwork, and continuous improvement.

Guest Experience

• Ensure every guest receives fast, friendly, and accurate service.
• Resolve guest concerns promptly and professionally.
• Maintain high standards of hospitality and operational consistency.

Qualifications

• Minimum of 3 years of General Manager or Assistant General Manager experience in a high-volume fast-casual or quick-service restaurant.
• Proven success managing full restaurant operations with P&L responsibility.
• Strong knowledge of labor management, food cost control, inventory, scheduling, and restaurant profitability.
• Excellent leadership, coaching, and communication skills.
• Hands-on management style with a passion for developing people.
• Stable employment history with demonstrated career progression.
• Willingness to relocate to Western Massachusetts if not currently local.