Per Diem MA II - IM FM, Pedi and OB GYN

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Medical Assistant provides supportive patient care functions for an assigned clinical area, under the supervision of a Physician, Registered Nurse or Licensed Vocational Nurse, ensuring the safety and comfort of patients and families according to legal, organizational and professional standards. Some duties may be delegated to the MA by the physician or RN.

Primary Responsibilities:

• Clerical
  • Review doctor's schedule; abstract as needed; print PVS for each patient and request relevant visit information
  • Prepare and submit patient documents for scanning
  • Monitor assigned inbox/basket and complete tasks (e.g., overdue results/letters)
  • Schedule appointments and assist patients with specialty referrals and radiology testing
  • Provide pre-printed patient educational materials as directed by provider
  • Maintain proper disposal of confidential patient information (daily)
  • Follow HIPAA policies and procedures regarding patient confidentiality
• Patient Care
  • Monitor orders placed by physician and complete required tasks (e.g., waived testing, EKGs, specimen collection, spirometry, hearing, vision) and document accurately
  • Document observations related to patient health status and report findings
  • Room patients as exam rooms become available:
  • Obtain demographic information, history, and chief complaint
    • Verify patient allergies and document vital signs per policy
    • Reconcile medications and update preferred pharmacy
    • Provide patient education (learning method, language, interpreter needs, reading ability, visit-related education)
    • Complete questionnaires as appropriate (e.g., lead, TB, flu, new patient intake)
    • Prepare patient and room for physician visit
  • Assist physician during exams and minor office procedures
  • Perform daily living care as needed (e.g., emptying ostomy bags, changing diapers)
  • Transport patients within facility as needed
  • Perform waived testing (e.g., glucose, hemoccult, urine pregnancy), hearing & vision tests, sterilize instruments
  • Collect and prepare lab specimens (urinalysis, pap smear, biopsy, cultures) and transport to lab
  • Perform CPR as needed and assist during emergencies
• Departmental Maintenance
  • Monitor supplies, medications, and forms; notify staff when reorders are needed
  • Remove/report broken equipment to coordinator, supervisor, or manager
  • Clean exam rooms daily and maintain documentation
  • Track expiration dates and restock supplies to proper levels
  • Perform sterilization and maintain logs (per training and delegation)
  • Attend staff meetings
  • Maintain a clean, organized workspace with minimal personal items
• QA / Regulatory
  • Complete daily logs (per nursing staff):
    • Waived testing logs (glucometer, urine dipstick, pregnancy tests) per CLIA standards
    • Refrigerator and room temperature logs
    • Eyewash station logs
    • Other QA logs
  • Maintain accurate, legal, and ethical documentation
  • Ensure patient confidentiality
  • Follow OSHA safety standards and proper biohazard disposal
  • Perform frequent hand hygiene (use sanitizer or soap/water as required)
  • Use gloves and PPE as needed
  • Apply aseptic/sterile technique when required
  • Verify equipment has current PM label before use
  • Identify/report barriers to safe patient care and ensure safety
• Customer Service
  • Deliver excellent customer service with high patient satisfaction
  • Maintain mutual respect with all healthcare team members
  • Collaborate effectively with other staff
  • Demonstrate organizational mission and values
  • Meet customer service standards (90%+ excellence target)
  • Communicate appropriately with patients and team members
  • Telephone Etiquette:
    • Answer and direct calls professionally and calmly
    • Identify clinic, department, name, and role when answering calls
    • Ensure accurate information is obtained and communicated
    • Report complaints to appropriate leadership (coordinator, supervisor, manager, or administrator)
    • Use warm transfers when redirecting patients
• Financial
  • Use resources responsibly and minimize waste
  • Maintain equipment according to manufacturer recommendations
  • Report overtime needs to leadership for approval
• Quality Improvement
  • Participate in process improvement initiatives (PDSA)
  • Support compliance with AAAHC and other accreditation standards
  • Follow safety standards for patients, staff, and visitors
  • Comply with National Patient Safety Goals

Select appropriate module(s) as listed below

• Immunizations - Primary
  • Demonstrates knowledge and skill needed to provide safe and effective immunization to facilitate the provider's practice. Which includes:
  • Routine Immunization administration. (Not foreign travel) (Tdap, Td, DTaP, MMR, PCV13, PPSV23, Varicella, Zostavax, Rotavirus, Hep B, Hep A, HPV, HIB, Flu,)
  • TB skin test application
  • Documents administrations
  • Knows how to access the designated resource RN.
  • Seeks clarification or guidance with questions related to immunization administration from licensed staff.
  • Add-ons include: Nebulizer Treatments
    • Demonstrates knowledge and skill needed to provide safe and effective Nebulizer treatments ordered by physician to facilitate the provider's practice. Which includes:
      • Prepares machine and unit dose medication for administration
      • Explains procedure to patient
      • administers selected medication approved for the program
      • Checks vital signs before and after treatment
      • Documents treatment & administration
      • Knows how to access the designated resource RN.
      • Seeks clarification or guidance with questions related to nebulizer administration from licensed staff
    • Oral Over-the-counter Medication Administration
      • Demonstrates knowledge and skill needed to administer safe and effective oral OTC medications ordered by physician to facilitate the provider's practice. Which includes:
      • Prepares unit dose medication for administration
      • Explains procedure to patient
      • Administers selected medication approved for the program
      • Documents administration
      • Knows how to access the designated resource RN.
      • Seeks clarification or guidance with questions related to oral medication administration from licensed staff.
    • Ear Care Medication Administration
      • Demonstrates knowledge and skill needed to administer safe and effective provide ear drop medications ordered by physician to facilitate the provider's practice and ear lavage. Which includes:
      • Prepares ear drops for administration
      • Explains procedure to patient
      • Administers selected medication approved for the program
      • Performs ear lavage as ordered
      • Documents administration
      • Knows how to access the designated resource RN.
      • Seeks clarification or guidance with questions related to education administration from licensed staff.
    • Rocephin Medication Administration
      • Demonstrates knowledge and skill needed to administer safe and effective Rocephin injection administration ordered by physician to facilitate the provider's practice. Which includes:
      • Prepares unit dose medication with saline for administration (250mg, 500mg, 1gm)
      • Explains procedure to patient
      • Administers Rocephin approved for the program (250mg, 500mg, 1gm)
      • Documents administration
      • Knows how to access the designated resource RN.
      • Seeks clarification or guidance with questions related to Rocephin medication administration from licensed staff.
    • Topical Medication Application
      • Application with dressing with demonstrated competence
      • Provides sterile dressing change and the application of Triple antibiotic ointment to a wound
      • Explains procedure and care of wound to patient
      • Documents procedure
      • Knows how to access the designated resource RN.
      • Seeks clarification or guidance with questions related to Rocephin medication administration from licensed staff
    • B12 Injections
      • Demonstrates knowledge and skill needed to administer safe and effective B12 injection administration ordered by physician to facilitate the provider's practice. Which includes:
      • Prepare and administration of Vitamin B12 injection.
      • Explains the procedure to the patient
      • Administers IM injection via ventral gluteal, vastus lateralis, and rectus femoris IM injection sites, as well as Ztrack technique
      • Documents administration
      • Knows how to access the designated resource RN.
      • Seeks clarification or guidance with questions related to B12 administration from licensed staff
• Immunizations - OB/Gyn
  • Demonstrates knowledge and skill needed to provide safe and effective immunization to facilitate the provider's practice. Which includes:
  • Immunization administration. (HPV, Flu, Tdap, Hep B, PPSV23)
  • Documents administrations
  • Knows how to access the designated resource RN.
  • Seeks clarification or guidance with questions related to immunization administration from licensed staff
    • Add on include: OB Procedures
      • Able to setup, prepare patient, assist, and clean equipment for:
      • Amniocentesis
      • Colposcopy
      • Cryotherapy
      • Endometrial Biopsy EMB
      • Fetal Heart tone FHT
      • Fetal non stress test NST
      • Intrauterine Device IUD
      • Loop Electrosurgical Excision Procedure LEEP
      • PAP smear
• Wound Care in Surgery Dept
  • Demonstrates knowledge and skill needed to provide safe and effective wound care to facilitate Surgery Department provider's practices which includes:
  • Removal of UNNA boot
  • Skin cleansing and care to promote healing
  • Assist with UNNA boot application
  • Assist with hemovac
  • Set up sterile trays for procedures
  • Documents care provided
  • Seeks clarification or guidance with questions related to wound care from licensed staff.
• ENT

  • Demonstrates knowledge and skill needed to provide safe and effective care to facilitate the ENT Department provider's practices which includes:

    • Able to setup, prepare patient, assist, and clean equipment for the following procedures:
      • Myringotomy
      • Cauterization
      • Ear Irrigation
      • Ear Piercing
      • Ear Plug Placement
      • Minor Surgery
      • Keloid Injection/removal
      • PostOperative Sinus
      • PostOperative Thyroidectomy
      • Sterile Package Setup
      • Botox
    • Documents procedure
    • Knows how to access the designated resource RN.
    • Seeks clarification or guidance with questions related to medication administration from licensed staff.

• Urology -

  Demonstrates knowledge and skill needed to provide safe and effective care to facilitate the Urology Department provider's practices which includes:

  • Able to setup, prepare patient, assist, and clean equipment for the following procedures:
    • Cystoscopy
    • Circumcision
    • Kidney stone
    • Prostate
    • Semen analysis
    • TURP
    • Urinalysis
    • Urodynamic Stud
    • Vasectomy
    • Gentamicin IM injection 80 mg only
  • Documents p