Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient account activities for a hospital setting in Bangor, Maine. This Long-term Contract position focuses on accurate admissions support, patient registration, insurance review, and financial communications while maintaining a high standard of service and regulatory compliance. The ideal candidate will combine strong administrative accuracy with a compassionate approach when assisting patients, families, and care teams.

Thursday, Friday, Saturday 7a-7p

Sunday, Monday, Tuesday 7p-7:30a



Responsibilities:

• Manage patient admission and registration activities, ensuring demographic details, medical record numbers, and account information are entered correctly and in a timely manner.

• Prepare patient accounts ahead of scheduled visits by completing pre-registration tasks, contacting patients as needed, and gathering insurance, demographic, and financial information.

• Review physician orders and coverage details, verify eligibility, and document benefit information to support accurate billing and cleaner claims processing.

• Communicate financial responsibility to patients or guarantors, collect point-of-service payments and outstanding balances, and discuss available payment arrangement options when appropriate.

• Explain consent documents, treatment-related forms, and required patient notices, securing signatures and proper documentation from patients, guardians, or guarantors.

• Perform medical necessity screening for applicable services, provide required notifications to Medicare patients when coverage may be limited, and document distribution of related forms and materials.

• Deliver attentive, compassionate customer service during all patient interactions while following organizational procedures and compliance standards.

• Use audit and reporting processes to identify account issues, correct registration errors, and help maintain documentation quality across departments and facilities.

• Compile accurate audit results and productivity information for Patient Access leadership while ensuring work meets established quality and timeliness expectations.

• Previous experience in patient access, patient registration, patient accounts, or a related healthcare administrative role.
• Strong customer service skills with the ability to communicate clearly and professionally in sensitive situations.
• Administrative experience with accurate data entry and the ability to manage multiple tasks in a fast-paced setting.
• Working knowledge of insurance verification, benefit review, and point-of-service collection practices.
• Ability to explain forms, obtain required documentation, and maintain compliance with established procedures.
• Comfortable handling inbound and outbound phone communication to gather patient and insurance information.
• Detail-oriented approach with the ability to review records, identify discrepancies, and support account accuracy through auditing activities.