Office Coordinator

Role: Customer Contract Specialist

1 year contract, potential for perm

Onsite at 1 Riverside Plaza, 8-5

Pay Rate: 20-25

Job Summary:

The Customer Contract Specialist is responsible for reviewing and processing customer contracts. Participates in daily Contract Management operations and assists Contract Management team members when necessary.

Essential Job Functions & Tasks:

1. Responsible to Customer Contract management for the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations

2. Responsible for supporting all contract life-cycles

3. Support daily operations associated with provisioning services and contract approval processes

4. Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes

5. Other duties as assigned by management

Must Haves:

• High School diploma or GED required
• Bachelor's Degree (Business, Management preferred) or equivalent required
• Work Experience: Minimum 1 year contract management- has dealt with contract management, negotiation of contracts, document processing for contracts
• Very strong excel skills
• Dynamics 365, exposure or has worked with

Additional Requirements:

Ability to learn energy/utility contracts and challenges currently faced in the procurement/administration functions.

Ability to understand function and inter-dependencies of all back-office systems and processes and ability to create and adapt processes to function within them to accomplish goals and drive improvement

Execution of complex initiatives requiring accuracy and attention to detail

Fluency across numerous business disciplines/functions. General budgeting and accounting procedures

Comprehensive Business Acumen

Conflict resolution techniques

Delegation

Process driven; emphasis on continuous improvement

Extremely organized

Demonstrated experience managing multiple markets

Strong leadership ability.

Evidence of successfully working in a team environment

Enhanced analytical thinking skills, concentration, and strong attention to detail

Embodies AEP Energy Values

Strong service and results orientation.

Organized with acute attention to details. Able to prioritize, multitask, and manage time effectively.

Excellent communication skills, written, spoken, listening with ability to explain and interpret issues clearly.

High-energy, drive, ambition, self-starter.