Programs Supervisor - Ski & Ride School

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\n Arapahoe Basin is a small ski area 60 miles west of Denver that offers big-mountain challenges and life-changing experiences for our employees and guests alike. Whether you’re here for a season or a lifetime, A-Basin is a place where dedicated and hard-working employees have a chance to shine!\n
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\nWe are not your typical big-box resort, and that’s what makes the vibe here so awesome - we know you by name. The number-one reason our employees continue to work here is their incredible coworkers. Apply now to be part of The Legend!\n
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\nPerks & Benefits:\n
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• Free season pass to Arapahoe Basin and all Alterra Resorts
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• Discounted friends & family tickets
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• Discounted Ikon Pass for all eligible employees*
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• Medical, dental, vision, life, paid parental leave, and more for eligible employees*
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• 401(k) plan with generous company match
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• Ski Area discounts for Rentals, Retail, Silverthorne Rec. Center, and our food and beverage outlets
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• Discounted equipment rentals, pro-deals, and more
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• Financial assistance and mental health resources through TELUS
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• *Check out more of our perks and benefits here! (Scroll down to the “Caring for You” section)
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POSITION SUMMARY: \n
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\nThe Ski and Ride School (SRS) Programs Supervisor guides programs to ensure a quality guest experience. This role, in conjunction with SRS Management, delivers revenue contributions and provides a fulfilling experience for both guests and staff.\n
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\nThe Programs Supervisor will take responsibility for the range of programs offered throughout the season. This includes, but is not limited to, Kids Club Arapahoe, S.E.S., Blackpackers, and other large groups.\n
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\nThe Programs Supervisor will work with the SRS Supervisor to adequately staff for both daily operations and program needs. On days that programs are not running, this individual can expect to either be included in daily assignments, or if the SRS Supervisor is off, they may be asked to run daily operations.\n
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\nThe expected start date for this position is November 1, 2026.\n
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\nJoin our team and help create life-altering experiences for our guests and employees!\n
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WAGE: \n
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\n The base hourly pay range below represents the low and high end of Arapahoe Basin’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors, including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin’s total compensation package for employees. Other rewards may include many region-specific benefits. \n
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Hourly pay range: $22.75 - $30.75/hour \n
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ESSENTIAL DUTIES: \n
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• Manage and supervise the operations for SRS Specialty programs
  
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• Scheduling and supervision of 30+ staff for the full range of programs and specialty group offerings (Kids Club, SES, Blackpackers, etc.)
  
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• Schedule and supervise 3 + indoor staff
  
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• Daily supervision of 25+ pros, which includes prepping the Kids Center, printing tickets, running line up, distributing classes, etc.
  
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• Enforce and support company and department policies and procedures
  
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• Coach, support, and evaluate pros
  
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• Act as the main point of contact for all specialty programs offered by the SRS
  
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• Work with SRS management to adequately staff for various programs
  
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• Facilitate current SRS programs and help to develop future programs
  
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• Communicate with guests, parents, and partners to ensure a positive experience
  
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• Ensure all guest/parent concerns and complaints are handled in a manner that solves concerns with a timely and mutually satisfactory outcome.
  
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• Independently develop and drive business opportunities to enhance the guest experience
  
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• Provide training and guidance to reduce customer and instructor accidents or incidents.
  
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• Knowledge of accident/incident procedures and documentation.
  
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• Assess facilities, procedures, and environmental factors to reducing incidents.
  
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• Instructor observation and appraisals
  
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• Record instructor discussions which may include corrective actions
  
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• Follow all department sustainability guidelines as expected
  
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• Other duties as assigned.
  
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REQUIRED QUALIFICATIONS: \n
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• Three years Ski and Ride School instruction
  
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• Previous supervisory experience
  
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• Organizational leadership experience preferred
  
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• Working knowledge of Microsoft Office Suite
  
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• Ability to effectively and efficiently use scheduling and inventory software (RTP, Flaik)
  
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• Excellent communication, interpersonal, guest service, and problem-solving skills
  
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• Self-motivated and ability to self-direct while performing multiple tasks
  
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• Must be available on weekends and holidays
  
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• Must provide own ski or snowboard equipment and other necessary gear to work outside in a high-alpine, snowy, and cold environment
  
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• This position requires successful completion of a background check
  
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EDUCATION REQUIREMENTS \n
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• Highschool Diploma or equivalent
  
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• Current with PSIA-AASI, Level 2 Certification and CS1 preferred
  
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PHYSICAL REQUIREMENTS: \n
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• Use full range of body motion: bend, twist, kneel, push, pull and lift up to 50lbs
  
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• Stand and walk for 8 hours on potentially snowy and icy surfaces
  
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• Ability to be in ski gear and potentially skiing for 3 hours
  
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• Withstand high altitude conditions at all times
  
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\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. \n
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WORKING CONDITIONS: \n
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• You will consistently be working outside in a high-altitude environment which may include extreme cold and wet/humid conditions. Most work is performed in a highly trafficked and loud area in view of guests. Face to face, phone and email guest interaction is continuous in this role. Occasionally working in an indoor environment.
  
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\nThis job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Arapahoe Basin and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. \n
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\nApplication Deadline: Recruiting timelines vary by position, however, all Arapahoe Basin positions accept applications for a minimum of 3 days from the posting date listed above. This position is open and still accepting applications. \n
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\nArapahoe Basin is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Arapahoe Basin adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.