Bilingual Inside Sales & Service Representative - ISSR

About Us:

At The Henderson Agency, our mission is to serve our community with integrity, education, and understanding. We believe in truly helping people by asking the right questions, translating complex insurance language into plain English, and focusing on the real issues that matter to our clients.

Job Overview:

We are seeking a dedicated Inside Sales & Service Representative who is passionate about helping others and providing exceptional support. As the face of our agency, you'll be responsible for ensuring each customer feels understood, informed, and supported throughout their insurance journey.

If our Agency Culture seems like a good fit for you then please apply, we look forward to meeting you.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Responsibilities:

• Deliver outstanding customer service via phone, text, email, and in person
• Clearly explain insurance coverage & policy details in everyday language.
• Conduct Onboarding interviews of new customers, and renewal interviews with existing clients to identify client needs, resolve concerns, and cross-sell products.
• Process policy updates, billing inquiries, and claims support
• Maintain accurate client records and follow up on outstanding issues
• Support agency sales and service operations as needed

Must complete personally assessment & questions to be considered.

Qualifications:

• Excellent communication and people skills
• Strong organizational and time-management abilities
• Friendly, patient, and solutions-focused attitude
• Customer Service & Sales experience required
• Bilingual (Fluent English/Spanish) required

What We Offer:

• $30,000 - $40,000 Base salary, depending on experience. Plus Commissions & Bonuses.

• Paid percentage of total Agency Renewals. As we grow your salary increases.

• Monday to Friday, 8:30 AM 5:30 PM (in-office)

• 15 paid holidays per year

• Unlimited PTO (with advance notice and approval)

• Purpose-driven, supportive team environment

• Opportunities for professional development and insurance education

• A chance to make a real difference in the lives of our clients