Shift Manager - Now Hiring

Requirements:

· Assist in the opening and closing of the restaurant. (Willingness to work a flexible schedule, including extended hours)

· Assist in counting out cash registers.

· Assist in stocking shelves with inventory and product.

· Expedite food for guests.

· Follow directions of management.

· Comply with Company policies, procedures, standards, and specifications.

· Comply with state and federal laws governing safety and food handling.

Competencies:

· Strong Customer Service

· Ability to provide leadership and direction to individuals

· Well-groomed, professional appearance

· Positive Attitude and self-disciplined

· Always demonstrate maturity and professional demeanor

*Shift Manager is the leader that need to be aware and capable of helping at any position *

Demonstrate a thorough knowledge of the menu.

Read the KDS monitor and prepare orders as indicated.

• React to each item ordered. The key word there is react …There is no time to think.
• Demonstrate a complete understanding of order hierarchy.
• Communicate accurately to the cook how much food should be always cooking.
• Maintain proper appearance of every order. & Maintain a clean work area.
• Making sure that the sandwich/salad/wrap station is properly stocked for each shift as well as the dipping sauce station.
• Effectively lead a team of peers.
• Communicate pleasantly and effectively with a Guest without being able to see them.
• Take orders and answer all questions that a drive thru Guest may have. It is very important that DT Team Members can articulate their answers in a clear and concise manner without face-to-face interaction.
• Multitask and communicate with two Guests at once. It is a common occurrence to be taking money and handing out an order at the window, while also having a Guest ordering from the drive thru speaker.
• Take multicable lanes orders even if assigned to specific lanes to help during busy and rush times
• Prepare DT Guests’ drinks., DT Guest Deserts DT or FOH Guest Shakes
• Help refill ice pin, help change all pip of drinks if needed, Help DT expo
• Help run food for dining room & DT, Run food outside for DT lanes or 3rd Party delivery lanes
• Perform all pre/post rush tasks
• Complete all tasks required by Manager on duty or management Team

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older
• At least high school diploma or equivalent or higher
• Reliable transportation to and from work
• Food Service license/certification: ServSafe Manager Certification
• Restaurant back of house skills: expediting
• Restaurant back of house skills: safe food handling
• Restaurant back of house skills: general food prep
• Restaurant back of house skills: fry station
• Restaurant back of house skills: grill station
• Restaurant front of house skills: front counter
• Restaurant front of house skills: serving in fast casual
• Restaurant front of house skills: drive thru
• Restaurant front of house skills: point of sale (POS) operation
• Speaks English
• Management skills: supervising employees

Preferred qualifications:

• Management skills: writing schedules
• Management skills: resolving customer complaints
• Management skills: managing employee conflicts
• Able to work in an environment with fluctuating temperatures
• Comfortable handling customer complaints
• Reads English
• Able to stand for duration of shift
• Available to work: weekdays
• Available to work: weekends
• Has (or willing to open) a checking account for direct deposit
• 2-3 years of total work experience