MAJOR MOBILITY LLC Customer Support Specialist in Oklahoma City, OK | 1276756793

Verified Pay check_circle	$20 - $25 per hour
Hours	Full-time
Location	Oklahoma City, OK 73130 Oklahoma City, Oklahoma open_in_new

Job Description

About the Role:

101Mobility LLC is looking for a driven and passionate Customer Support Specialist to support our team in Midwest City and throughout Oklahoma. In this role, you'll be the heart of our customer experience, ensuring that the daily operations of the organization operate efficiently. As a CSS, aka CCM, you'll strive to ensure every interaction reflects our commitment to excellence and full-service operations. If you thrive in a fast-paced environment and love building lasting relationships, we want to hear from you!

Responsibilities:

Convert phone calls and form leads to scheduled consultations
Making outbound calls to potential customers upon receipt of web and form leads
Gains commitment from customers to schedule in‐home consultations
Create quotes for VA and Client reviews.
Timely follow-up on quotes and schedules to improve completion rates.
Scheduling field installations
Process invoices and customer payments
Assist with tracking and ordering inventory
Run reports essential to business operations
Expedite the resolution of customer problems and complaints
Maintain customer files in an organized and confidential manner
Utilize the proprietary operating system to document all customer interactions
Handle escalated customer issues with professionalism and a solution-focused approach
Analyze customer feedback and trends to identify opportunities for continuous improvement

Requirements:

3+ years of customer service experience, with at least 1-2 years in related fields
Demonstrated aptitude for problem‐solving;
Ability to determine solutions for customers
Must be results‐orientated and able to work both independently and within a
team environment
Excellent verbal and written communication skills
Proficiency in using Microsoft Office Suite applications
Must be detail oriented and have excellent organizational skills
Manage multiple priorities seamlessly
Stellar time management skills
Strong customer service focus
Proven ability to manage escalations and resolve conflicts effectively
Proficiency with CRM software and customer service platforms
Detail-oriented, organized, and able to multitask in a dynamic environment
A customer-first mindset with a passion for delivering outstanding service

About Us:

101Mobility LLC is a trusted provider in the OKC and Tulsa areas. We are dedicated to delivering top-tier products and services that make a real difference in people's lives. Our customers choose us time and again because of our reliability, integrity, and commitment to going above and beyond. We foster a supportive and collaborative workplace where employees are valued, empowered, and given the tools they need to succeed. A large portion of our clientele are veterans. Providing the service that enriches their lives is an honorable and rewarding career. It can be stressful due to number of different products and services we provide. However, there is an extensive support network of people and technology to help a person provide the support needed..

Customer Support Specialist

Compare Pay

About this job

Job Description

Companies hiring customer service representatives

in Oklahoma City, OK

Nearby locations

Explore more customer service representative jobs

in Oklahoma City, OK

Nearby Job Titles

Nearby Locations

Nearby Companies

Nearby Categories

Job Seekers

Employers

About