Hybrid Benefits Customer Service Representative

Hybrid Benefits Customer Service Representative (San Diego, CA area)

A-Line Staffing is hiring a Hybrid Benefits Customer Service Representative in San Diego, CA. If you’re interested, APPLY NOW for IMMEDIATE consideration.

Benefits Customer Service Representative Details

• Location: Must live within 2 hours of San Diego, CA 92108
• Work Style: Hybrid
• • On-site required on Day 1
  • Required to come onsite for meetings or major projects as needed
• Pay Rate: $18.50/hour
• Availability: Monday–Friday only
• • Hours vary 8:00 AM–6:00 PM, 32–40 hours/week. Extended hours are 8a – 9p.
  • Possible OT; may need availability 5:30 AM–8:00 PM

Benefits Customer Service Representative Job Description

• Build rapport quickly and respond to customers compassionately while delivering respectful, accurate, timely support via phone, email, and instant message
• Adapt your customer service approach to different member personalities and communication styles while maintaining professionalism and diplomacy on difficult calls
• Handle confidential information in accordance with HIPAA, Data Privacy laws, and company data security requirements
• Translate health & welfare and pension terms and complex plan information into clear, simple explanations members can understand and act on
• Read and interpret plan documents and online knowledgebase tools, gather relevant information, resolve immediate questions, and anticipate future member needs

Benefits Customer Service Representative Requirements

• High School Diploma or GED
• Open to varied backgrounds; Customer Service or Call Center experience preferred
• English-speaking candidates welcome
• Bilingual (Spanish or French) candidates encouraged (pay may vary based on bilingual status)

How to Apply

Please click to apply now! Austin Faris or an A-Line Team Member will reach out as soon as possible.
Phone: 5867107941