Audience Services Manager

Top Job

Located in San Jose, CA

Salary: $25.00-$30.00

Job Title: Audience Services Manager (Ticketing & Patron Experience)
Location: San Jose, CA
Schedule: Full-time (primarily business hours; evenings/weekends based on event schedule)
Position Type: Contract-to-Hire
Pay: $25.00-$30.00 per hour

About the Opportunity
A performing arts organization in the San Jose metro area is seeking an Audience Services Manager to oversee ticketing and patron service operations. This role serves as the primary point of contact for customers and plays a key role in delivering a seamless, welcoming, and high-quality audience experience. The ideal candidate is detail-oriented, customer-focused, and comfortable managing CRM systems and front-of-house operations in a fast-paced environment.

Duties

• Manage ticket office operations, including single ticket, group, and subscription sales
• Oversee CRM system (AudienceView), including event setup, seat maps, pricing, and patron records
• Coordinate front-of-house staff, ushers, and volunteers for events and performances
• Assist patrons with service requests, exchanges, and inquiries via phone and in person
• Maintain ticket office inventory, supplies, and equipment
• Prepare ticket sales, subscription, and patron communication reports
• Reconcile ticket revenue with finance and support audit requests
• Support marketing initiatives, campaigns, and community engagement events

Requirements

• 1-3 years of experience in ticketing, CRM systems, or a related field
• Strong customer service and interpersonal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and basic database management
• Availability to work evenings and weekends as needed for events
• Interest in performing arts or classical music preferred; Spanish language skills are a plus
• Must be authorized to work in the U.S.

#2351os

Express Office: San Jose

1798 Technology Drive

Suite 139

San Jose, CA 95110