Weekends Only - Patient Access Specialist

We are looking for a Patient Access Specialist to support front-end patient registration and access services in North Vernon, Indiana. This Long-term Contract position is ideal for someone who excels at helping patients, managing administrative details, and maintaining accurate information in a fast-paced healthcare setting. The role focuses on delivering courteous service, coordinating scheduling and insurance-related tasks, and ensuring documentation is completed correctly from the first point of contact.

Hours: Saturday and Sunday, 7am - 3pm

Responsibilities:

• Welcome patients and visitors professionally, answer questions, and provide clear guidance during the registration and check-in process.

• Manage inbound and outbound calls to confirm appointments, gather required information, and respond to routine access and billing-related inquiries.

• Enter, update, and verify patient demographics, insurance details, and medical coverage information within the appropriate computer systems.

• Review benefits-related information such as deductibles, copays, and coverage status to help support accurate account setup and patient communication.

• Coordinate scheduling activities, maintain appointment records, and help ensure timely access to services based on established procedures.

• Prepare, organize, and maintain paper and electronic documentation with a high level of accuracy while following department protocols.

• Support reception and general clerical operations, including typing, filing, record handling, and other administrative duties as assigned.

• Assist with financial-related processes and other ad hoc tasks that contribute to efficient patient access and office workflow optimization.

• Previous experience in patient registration, medical front desk support, healthcare administration, or a similar customer-facing environment.
• Strong communication and customer service skills with the ability to interact effectively with patients, staff, and external contacts.
• Working knowledge of insurance verification, medical coverage terminology, billing basics, deductibles, and copay processes.
• Ability to follow established procedures, complete documentation accurately, and manage multiple tasks within a busy setting.
• Comfortable handling inbound and outbound calls while maintaining professionalism, accuracy, and attention to detail.
• Proficiency with computer systems, data entry, typing, and general clerical or receptionist responsibilities.
• Strong organizational skills and the ability to support scheduling, record maintenance, and changing daily priorities.