Logistics Customer Support Representative

What We’re Looking For:

• Must have experience with Excel, Quickbooks & Outlook
• Bilingual (Spanish/English) preferred
• Excellent attention to detail and organization skills
• Strong follow-up and problem-solving abilities
• Comfortable communicating over phone, email, and in person
• Previous customer service or logistics experience is a plus
• Reliable, team-oriented, and eager to learn

Company Overview:
Is a trusted third-party logistics (3PL) provider offering flexible short-term and long-term warehousing solutions. We pride ourselves on precision, responsiveness, and service. As we continue to grow, we're looking for a Customer Support Representative to help us keep operations running smoothly and our clients informed.

Position Summary:
As a Customer Support Representative, you'll play a vital role in our daily operations, serving as the link between our warehouse and customers. Your responsibilities will include coordinating shipments, tracking orders, providing updates, and resolving any issues with clarity and professionalism.

Key Responsibilities:

• Coordinate incoming and outgoing shipments with internal teams and clients
• Track and update customers on the status of their inventory and orders
• Respond to customer inquiries promptly and professionally
• Troubleshoot and resolve service or delivery issues
• Maintain accurate records of communications and shipment statuses
• Collaborate with warehouse team to ensure accuracy and timeliness
• Provide bilingual support when needed (Spanish/English)