Hospitality Manager

Role Overview\n

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Clos Solène is seeking an experienced Hospitality Manager to lead and elevate the bespoke guest experiences at our new Willow Creek Winery estate opening in late Fall 2026.

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Reporting directly to the CEO, this role oversees all aspects of on-site hospitality - from daily tasting room operations to private and elevated experiences, while building and guiding a high-performing hospitality team.

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This is a hands-on leadership role ideal for someone who thrives at the intersection of bespoke guest service, operational excellence, and team development - with a genuine passion in the service of others focused on: wine, people, and creating memorable experiences.

Key Responsibilities\n
\nGuest Experience & Hospitality Leadership\n

•    Oversee delivery of exceptional, bespoke guest experiences across all Clos Solène offerings

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•    Set and uphold service standards that reflect the winery’s philosophy of casual luxury, warmth, and authenticity

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•    Lead by example on the floor, actively hosting guests and modeling the brand’s hospitality standards

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•    Personalize experiences for members, collectors, and trade visitors to deepen loyalty and brand connection

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•    Anticipate guest needs and consistently exceed expectations without being intrusive

Team Management & Development\n

•    Recruit, onboard, and develop Hospitality Hosts and support staff

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•    Provide ongoing coaching, scheduling, and performance feedback

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•    Provide leadership in performance-based hospitality objectives from engagement metrics, $Revenue, $AOV and membership conversions

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•    Foster a culture of warmth, professionalism, and continuous improvement

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•    Oversee staffing for events, private tastings, and member experiences

Operations & Standards\n

•    Manage daily tasting room operations, reservations, and guest flow (Tock)

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•    Maintain bespoke presentation standards across all guest-facing spaces

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•    Oversee inventory management, POS operations, and DTC sales execution

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•    Ensure seamless coordination with Membership teams and Marketing

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•    Develop and maintain hospitality protocols, SOPs, and training materials based on established Hospitality Handbook

Events & Special Experiences\n

•    Lead planning and execution of member events, private tastings, and estate experiences (4-5 annually)

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•    Collaborate with leadership on elevated, bespoke guest programming

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•    Support off-site and travel-based hospitality initiatives as needed

Membership & Revenue Support\n

•    Support conversion of guests into wine club members through engagement-driven follow-up protocols led by Estate Hosts

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•    Partner with Membership Manager on retention, re-engagement, and recognition efforts

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•    Monitor hospitality-driven DTC sales performance and share insights with leadership

What Success Looks Like\n

•    Every guest departs with a lasting, memorable impression of the estate and its wines

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•    The majority of guests not signing up for membership have been asked and given permission to continue the engagement with the winery through preferred type communication

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•    A cohesive, well-trained hospitality team that delivers consistently at a high level

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•    Elevated tasting room operations that run smoothly and reflect the Clos Solène standard

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•    Strong conversion and retention metrics supported by genuine relationship-building

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•    A hospitality culture grounded in warmth, professionalism, and quiet elegance

Qualifications & Experience\n

•    5+ years of hospitality leadership experience, preferably at an artisan or boutique winery

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•    Demonstrated success managing guest-facing teams in a bespoke or refined hospitality environment

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•    Experience with tasting room operations, DTC sales, and POS (C7 preferred) and reservation platforms (Tock preferred)

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•    Familiarity with Enolytics or similar wine club/CRM reporting platforms is a plus

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•    Strong communication, organizational, and interpersonal skills

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•    Natural warmth, charm, emotional intelligence, and a genuine passion for people and wine

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•    Professional presence and the ability to represent the brand with confidence and authenticity

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•    Availability to work weekends, holidays, and events

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•    Wine certifications (WSET, CMS, etc.) are a plus but not required

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•    Bachelor’s degree preferred, or equivalent experience with demonstrated success

Why Clos Solène\n

•    Work directly with ownership and leadership in a close-knit, high-trust environment

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•    High-impact role with real visibility, autonomy, and influence over the guest experience

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•    Boutique estate environment focused on quality, relationships, and thoughtful growth

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•    Be part of a milestone chapter - our new cave production facility and hospitality center opens late Fall 2026

Benefits\n

•    Bonus (20% of base salary potential)

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•    Health insurance

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•    Paid time off ( 15 days PTO)

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