Client Services Project Lawyer

This is a remote position.

Paradigm is seeking a Client Services Project Lawyer to support our client. This role will support document review, contract review, claim analysis, and customer/client inquiries in a fast-paced legal services environment. The ideal candidate will have strong written communication skills, critical thinking, issue spotting, and comfort working with technology and data.

As a Client Services Project Lawyer, you will:

• Respond to complex inquiries from customers and clients by phone, email, and written correspondence
  
• Ensure assigned tasks are completed on time and in line with provided instructions and expected results
  
• Handle consumer-facing discussions with professionalism, empathy, and accuracy
  
• Follow standard protocols, procedures, and direction from Project Managers and Supervisors
  
• Work collaboratively with internal teams, project managers, supervisors, and clients
  
• Create, monitor, and update scripting and procedures for claims and correspondence teams
  
• Assist supervisors and project managers in resolving issues as they arise
  
• Monitor case health by identifying errors and helping create solutions for resolution
  
• Communicate with clients in a clear, professional, and client-focused manner