Home Health Liaison

Qualifications

• Minimum two to three years of sales experience, preferably in health care, home care, or a related field

• Excellent customer service and sales skills

• Knowledge of medical terminology

• Computer proficiency and the ability to document sales activity accurately and in a timely manner

• Ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle

• Proven track record of exceeding sales quotas

• Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers via phone, video conferencing, email, and in person

• An entrepreneurial spirit, drive, and goal-oriented work ethic

• Current driver’s license and proof of insurance; ability to travel 80% of the time in the field

• Must have a bachelor's degree or equivalent

Responsibilities

• Responsible for building and maintaining referral relationships

• Acquire new clients, ensuring overall satisfaction

• Coordinate with office staff to ensure the provision of high-quality service

• Act as a liaison between physicians, hospitals, rehabilitation facilities, patients, nurses, community resources, and parent agency to assure continuity of care and smooth interaction

• Communicate between all those involved in patient care activities

• Responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction, and coordinating with office staff to ensure the provision of high-quality service

• Develop and maintain productive, ongoing relationships with case managers, discharge planners, or other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physicians in private practices, emphasizing face-to-face contact

• Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting to admissions

• Recognize barriers to admission, respond appropriately, and follow up on admissions variables

• Assist with the coordination of the referral-to-admission process

• Provide in-services and professional presentations for referral sources, community groups, and others regarding our services, programs, and outcomes

• Use territory market analysis data to identify potential new business opportunities

• Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources

• Achieve monthly personal production goals

• Participates in meetings, interdisciplinary team meetings and regular marketing meetings

• Performs other duties as assigned

JOB SUMMARY
• Responsible for building and maintaining referral relationships
• Acquire new clients, ensuring overall satisfaction
• Coordinate with office staff to ensure the provision of high-quality service
• Act as a liaison between physicians, hospitals, rehabilitation facilities, patients, nurses, community resources, and parent agency to assure continuity of care and smooth interaction
• Communicate between all involved in patient care activities

MINIMUM QUALIFICATIONS
• Minimum three years of sales experience preferably in health care, home care, or related field
• Excellent customer service and sales skills
• Knowledge of medical terminology
• Computer proficiency and ability to document sales activity accurately and in a timely manner
• Ability to use market intelligence, analytics, and data to make informed decisions throughout the sales cycle
• Proven track record of exceeding sales quotas
• Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers via phone, video conferencing, email, and in person
• An entrepreneurial spirit, drive, and goal-oriented work ethic
• Current driver’s license and proof of insurance; ability to travel 80% of the time in the field
• Must have a bachelor's degree or equivalent

RESPONSIBILITIES
• Responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction, and coordinating with office staff to ensure the provision of high-quality service
• Develop and maintain productive, ongoing relationships with case managers, discharge planners, or other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physicians in private practices, emphasizing face-to-face contact
• Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting to admissions
• Recognize barriers to admission, respond appropriately, and follow up on admissions variables
• Assist with coordination of the referral-to-admission process.
• Provide in-services and professional presentations for referral sources, community groups, and others regarding our services, programs, and outcomes
• Use territory market analysis data to identify potential new business opportunities
• Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources
• Achieve monthly personal production goals
• Participates in meetings, interdisciplinary team meetings, and regular marketing meetings
• Performs other duties as assigned