General Manager

Tropical Smoothie Cafe is looking for an experienced, motivated, and dependable General Manager to lead our team and oversee daily restaurant operations.

The General Manager will be responsible for building a strong team, maintaining excellent customer service, increasing sales, controlling labor and food costs, and ensuring the cafe operates smoothly every day.

Responsibilities:
• Hire, train, schedule, coach, and manage team members
• Maintain high standards for customer service, food quality, cleanliness, and speed of service
• Monitor labor costs, food costs, inventory, and waste
• Help increase sales through local marketing and community outreach
• Handle employee performance, attendance, and daily operational issues
• Ensure all Tropical Smoothie Cafe policies and food safety standards are followed
• Maintain accurate inventory, ordering, cash handling, and operational records
• Be actively involved in cafe operations and support the team during busy periods

Qualifications:
• Minimum 2 years of restaurant management experience preferred
• ServSafe Manager Certification preferred
• Strong leadership, communication, and problem-solving skills
• Experience with hiring, scheduling, training, inventory, and cost control
• Must be dependable, organized, professional, and willing to lead by example
• Must have open availability, including some mornings, evenings, weekends, and holidays

We are looking for a hands-on leader who takes ownership of the restaurant, develops employees, provides excellent guest service, and helps grow the business.

Benefits and compensation may be discussed during the interview based on experience.

Required qualifications:

• Legally authorized to work in the United States

Preferred qualifications:

• 6+ months of experience in the food & restaurant industry
• 20 years or older
• Food Service license/certification: ServSafe Manager Certification
• Valid driver's license
• Background check
• Restaurant back of house skills: dishwashing
• Restaurant back of house skills: general food prep
• Restaurant back of house skills: safe food handling
• Restaurant front of house skills: front counter
• Retail skills: customer service
• Retail skills: handling returns
• Retail skills: point of sale (POS) operation
• Retail skills: restocking
• Retail skills: taking inventory
• Management skills: supervising employees
• Management skills: hiring and onboarding
• Management skills: conducting performance reviews
• Management skills: termination of employment
• Management skills: writing schedules
• Management skills: managing employee conflicts
• Management skills: resolving customer complaints