Assistant Customer Service Manager

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Tuition assistance

About Us:
Voted one of the Best Places to Work in Hampton Roads, ODUrent is one of the largest, fastest-growing, and most innovative real estate companies in the region. We specialize in off-campus student housing, manage over 300 self-storage units, and operate several traditional apartment communities.

Job Summary:
ODUrent is seeking a highly organized, customer-focused Assistant Customer Service Manager to help lead our Customer Service Department while serving as the face of our company at the front desk. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering exceptional customer service.

Responsibilities

• Serve as the primary point of contact at the front desk by greeting residents, guests, and prospective tenants.
• Answer and direct incoming phone calls professionally and efficiently.
• Assist residents with questions regarding leases, maintenance requests, payments, and general inquiries.
• Support the Customer Service Manager with daily department operations.
• Monitor customer service standards and ensure exceptional resident experiences.
• Respond to resident concerns and assist in resolving escalated issues.
• Process resident correspondence, notices, and documentation accurately.
• Maintain a clean, organized, and welcoming reception area.
• Follow company SOPs and contribute to continuous process improvement.

Qualifications

• Minimum of 2 years of customer service experience.
• Previous supervisory or leadership experience preferred.
• Excellent communication and conflict-resolution skills.
• Strong organizational and multitasking abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Experience with property management software is a plus.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment while maintaining accuracy.
• High school diploma or GED required; college coursework is a plus.