Customer Service Representative

Customer Service Representative - Onsite Monday through Friday
Employment Type: Contract
Pay Range: $25.00 - $32.00 per hour DOE
Location: Elgin, IL
Work Hours: 10a to 6p

Join Our Team as a Customer Service Representative!

Are you passionate about providing exceptional service and building lasting customer relationships? We are seeking a motivated and detail-oriented Customer Service Representative to be the voice of our company.

In this role, you’ll serve as a vital link between customers and our internal departments, ensuring orders are processed smoothly, inquiries are addressed promptly, and customer satisfaction is our top priority. If you thrive in fast-paced environments, possess strong communication skills, and are committed to excellence, we want to hear from you!

Required Skills:

• High school diploma or equivalent; college degree preferred
• 2-3 years' experience in a customer service role, ideally in a corporate or B2B setting
• Proficiency in Microsoft Excel, Outlook, and familiarity with ERP systems like Sage X3 or similar
• Strong problem-solving, research, and time management skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Organized with a keen eye for detail and accuracy
• High sense of urgency and dependable work ethic

Nice to Have Skills:

• Experience working with EDI transaction sets
• Previous experience in a warehouse or supply chain environment
• Knowledge of billing and credit resolution processes

Preferred Education and Experience:

• Associate’s or Bachelor’s degree preferred
• Prior experience in customer service within the club channels or wholesale industries advantageous

Other Requirements:

• This is a full-time onsite position working Monday through Friday, 10 am – 6 pm CST (45 hours/week)
• Ability to sit for extended periods, operate a computer, and communicate effectively
• Occasional light lifting up to 20 pounds and mobility within the workspace

We’re looking for proactive, results-driven team players eager to grow with us. If you’re ready to bring your customer service expertise to a dynamic and supportive company, apply today and take the next step in your career!

About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

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