Veterinary Rehabilitation Assistant

Veterinary Rehabilitation Assistant

Days & Hours

• Current Schedule: Wednesday through Friday, 8:00 AM – 6:00 PM
• Must be willing to work Saturdays as the practice continues to grow and expands weekend availability.
• Flexibility to assist with schedule changes or additional hours when needed is preferred.

Position Summary

PetMotion Veterinary Rehabilitation Centers is seeking a compassionate, energetic, and detail-oriented Veterinary Rehabilitation Assistant to join our team. This position plays a vital role in providing exceptional patient care while creating a welcoming experience for our clients. The ideal candidate enjoys working with both people and animals, thrives in a fast-paced environment, and is passionate about helping pets improve their mobility and quality of life.

Primary Responsibilities

Patient Care

• Assist veterinarians and rehabilitation technicians with prescribed rehabilitation treatments.
• Safely handle and restrain dogs of all sizes using low-stress handling techniques.
• Perform rehabilitation therapies including underwater treadmill sessions, therapeutic exercises, laser therapy, and other modalities as directed.
• Monitor patients during treatments and promptly communicate any concerns to the supervising veterinarian or technician.
• Maintain accurate treatment records and ensure patients receive high-quality, individualized care.
• Clean and disinfect treatment areas and rehabilitation equipment between patients.

Client Service

• Welcome clients and provide a warm, professional experience from check-in through discharge.
• Answer incoming phone calls and respond to client questions professionally.
• Schedule appointments and manage the daily appointment calendar.
• Process payments and maintain accurate client records.
• Educate clients on home exercise programs and post-treatment instructions as directed by the rehabilitation team.
• Maintain clear communication with clients regarding appointments, treatment plans, and follow-up care.

Team Responsibilities

• Maintain a clean, organized, and safe rehabilitation facility.
• Assist with inventory, stocking supplies, and routine equipment maintenance.
• Work collaboratively with veterinarians, technicians, and client service staff to provide exceptional patient care.
• Contribute to a positive, supportive, and team-oriented workplace culture.

Qualifications

• Excellent communication and customer service skills.
• Genuine compassion for both pets and their owners.
• Comfortable handling dogs of various sizes and temperaments.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and willingness to learn veterinary software.
• Veterinary, rehabilitation, or animal care experience preferred but not required.
• Ability to lift and assist dogs weighing up to 75 pounds, with team assistance available for larger patients.

Ideal Candidate

The ideal Veterinary Rehabilitation Assistant is positive, dependable, compassionate, and eager to learn. They enjoy building relationships with clients, work well as part of a team, and take pride in helping pets regain comfort, strength, and mobility through rehabilitation.