Customer Service Representative - Marine Products

Customer Service Representative - Marine Products
Employment Type: Direct Hire
Salary Range: $46,000 - $56,000 DOE
Work Schedule: Onsite, Monday - Friday
Work Hours: 8a - 5p, OT may be available

A leading innovator in precision mechanical and electromechanical locking systems, dedicated to serving world-class original equipment manufacturers and the marine industry. As a Customer Service Representative for Marine Products, you'll be the vital link between our company and passionate boaters worldwide, delivering exceptional service, technical expertise, and ensuring customer satisfaction at every touchpoint. Join us and be part of a team committed to excellence in the dynamic marine environment!

What You'll Do:
In this pivotal role, you will serve as the primary contact for customers, providing outstanding support and technical guidance. Your day will involve processing orders with precision, addressing customer inquiries via phone and email, coordinating seamlessly with production, shipping, and sales teams, and proactively resolving issues to enhance customer relationships. Your dedication and organizational skills will ensure timely deliveries and satisfied clients — making a tangible impact in the marine industry.

Required Skills:

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Customer-focused mindset with a commitment to outstanding service
• Proficiency with Microsoft Office Suite (Word, Outlook, Excel)
• Ability to process orders accurately and manage customer data meticulously
• Self-motivated and detail-oriented in a fast-paced environment
• Basic technical knowledge or experience in the marine industry is highly preferred

Nice to Have Skills:

• Technical background related to marine products or manufacturing
• Experience in a customer service role within manufacturing or technical fields
• Familiarity with industry-specific systems or software

Preferred Education and Experience:

• High school diploma or GED required
• 1 to 5 years of customer service experience, preferably in manufacturing or marine sectors

Other Requirements:

• Ability to lift up to 20 pounds occasionally
• Comfortable working at a computer for extended periods
• Ability to move throughout the office and manufacturing facility as needed

Bring your enthusiasm and technical aptitude to our team and help us deliver top-tier marine products and service! If you're ready to make waves in a rewarding career, we encourage you to apply today!

About Trova Advisory Group
Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.

Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.

We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.

Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.

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